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McDonald's

3.0
(298 reviews)

Business Details

2355 - 160th St., SURREY, BC
V3Z 9N6, Canada
(604) 541-1096
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
2355 - 160th St., SURREY, BC
V3Z 9N6, Canada

Hours

Reviews

3.0
298 reviews
5 stars
94
4 stars
35
3 stars
41
2 stars
24
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive staff, with complaints about poor customer service and lack of training.

Food Quality

Customers reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions.

Speed of Service

Many customers experienced long wait times for their orders, with some noting that the service was slower than expected for a fast food restaurant.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and flies in the restaurant.
  • BK
    BB KING
    Feb 19, 2026
    1.0
    This message is for head office. This location does not follow standard operating procedures of McDonald's, in specific on skip orders. What they do at this location is on ALL orders, including walk-up customers orders, is to print a paper ticket and then clear the board even though the order is not ready and work off of Paper Tickets. They do this to hide their performance from head office and I have seen plenty of total meltdowns of those Paper Tickets getting lost misplaced and not done in the order it comes in. Skip and McDonald's computer talk to each other now because McDonald's does not want to pay wait time on the drivers and they don't know where the problem is. Because they clear the board they are telling the skip computer it is ready when it is not. Other McDonald's do not do this. Then they tried to give me a story how drivers don't show up for a half hour and my response to that is they are talking about Uber and doordash not skip where they don't have problems getting drivers to do stuff like the other two. And the reason why Uber and doordash drivers don't accept that location is because they take too long and nobody wants to service this location. On skip we don't have a choice if we want to keep our performance data up. This place needs serious scrutinizing from head office.
  • MM
    Milk
    Feb 15, 2026
    1.0
    Burger incorrectly made,petrified chicken, and burned buns.
  • YY
    yaya
    Dec 12, 2025
    1.0
    I can’t buy the grinch socks by them selfπŸ˜­πŸ˜­πŸ˜­πŸ˜­πŸ˜­πŸ’”πŸ˜­πŸ’”πŸ’”πŸ’”πŸ˜­πŸ’”πŸ˜­ I hate this place im gonna call corporate 😭😭😭😭
  • NS
    Nomansaee Saeed
    Dec 11, 2025
    3.0
    Slower than 🐒. They definitely need to upgrade their staff.
  • RS
    Rajveer Sran
    Dec 5, 2025
    1.0
    In this location, crews and manager's don’t even know how to talk to a customer. Today, I ordered fresh fries and after taking my order, one manager and a crew were doing a conversation that β€œif the fries are up 2.3 mints before, those are fresh, and one girl said they are stupid and want fries directly from oil.” And then both started laughing. This is too inappropriate.

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