McDonald's

3.0
293 reviews
Temporarily Closed

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
2355 - 160th St., SURREY, BC
V3Z 9N6, Canada

Hours

Reviews

3.0
293 reviews
5 stars
93
4 stars
35
3 stars
41
2 stars
25
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific mentions of poor management and lack of training.

Order Accuracy

Many customers reported missing items or incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Several reviews noted issues with food quality, including cold items, small portion sizes, and hygiene concerns.

Speed of Service

Customers frequently complained about slow service, with long wait times for orders and a lack of urgency from staff.

Cleanliness

Multiple reviews pointed out unsanitary conditions, including dirty tables and concerns about food handling practices.
  • OO
    Obbanaut
    1 day ago
    2.0
    I ordered a Triple Pickle Burger and received 4 pickles, meaning for a regular burger they hand out 1 and a third pickles. 😭 Also while I was there, I noticed multiple uncleaned stains and flies.
  • RH
    Ryan Hamman
    Nov 12, 2025
    1.0
    I had 6,000 points to redeem for a free large fries. When I scanned my app to use the points they said it didn’t work but my points were gone. The cashier that was helping me called the manager. The manager said “just wait and your points will come back” and then she called up the next guest to take their order. They were very flippant and dismissive. My points never came back like she said they would.
  • AA
    Ash
    Nov 5, 2025
    1.0
    When you have customers having to wait for something in the fryer please make sure the food is cooked and not handing out raw half cooked fries
  • JC
    Jackson Chaing
    Oct 30, 2025
    1.0
    The staff here are rude. I was waiting for my order and when I approached and ask the staff how long its gonna take for me to get my order, because other ppl who came later than I do they got their order already and they just gave me a bad face and walk away, and when they handed me the order they basically just throw it on the counter.
  • CF
    Connor Fong
    Oct 26, 2025
    1.0
    Unbelievably small portion sizes on fries and McFlurry. I was given a small McFlurry that, when compared to my friend who ordered the snack size, were identical. I went back and brought this up to the worker and they said that was how it was supposed to be.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 2355 - 160th St., Surrey?

McDonald's is open daily from 7:00 AM to 10:00 PM.

Does McDonald's at Surrey Sou location offer drive-through service?

No, this McDonald's location does not have drive-through service.