McDonald's

3.3
1467 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1789 - 152nd Street, SURREY, BC
V4A 4N3, Canada

Hours

Reviews

3.3
1,467 reviews
5 stars
449
4 stars
310
3 stars
249
2 stars
99
1 star
360

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Many reviews highlighted issues with food quality, including incorrect orders, stale items, and concerns about cleanliness.

Cleanliness

Customers expressed dissatisfaction with the cleanliness of the restaurant, including dirty tables and unsanitary conditions in the restrooms.

Management Issues

Several reviews mentioned ineffective management, with complaints about staff training and handling of customer complaints.
  • DT
    Daryl Thurston
    3 days ago
    5.0
    I mean its McDonald's.... but they are friendly and fast here in the drive in.
  • HB
    HemantBhavita Bhanot
    4 days ago
    1.0
    Extremely disappointing and poorly managed drive-thru experience. My family ordered five burgers and three wraps. We were asked to pull into a waiting spot, which I declined due to prior bad experiences with that specific spot—it’s poorly designed, unsafe, and often requires getting out of the car or risking hitting the curb. I was then told the chicken would take seven minutes, which I agreed to without any issue. Instead of preparing the order, a manager in a black shirt decided to argue with us for the next 10 minutes, claiming we were “holding the line” and “affecting sales.” There is no rule stating the drive-thru is only for food that takes less than a certain amount of time. Ironically, the manager wasted more time arguing than it would have taken to make the food—so if sales were affected, it was entirely due to her own poor judgment. She then suggested parking in the main parking lot, conveniently ignoring the fact that this location requires a 5–7 minute detour around a one-way block with no direct access. This clearly shows a lack of basic situational awareness and planning. To make matters worse, she refunded our order in cash without asking, even though we paid by credit card. Only after we refused did she process the refund correctly. This level of carelessness is unacceptable. What really exposes how poorly this location is run: immediately afterward, we went to the McDonald’s at King George & 31st, where we received all our food in under 3 minutes, with no arguments and no demand to move the car. That location understands customer service. This one clearly does not. This wasn’t about food timing—it was about ego, mismanagement, and a manager more interested in arguing than doing her job. Franchise owners should be embarrassed that this is how customers are treated. Until management changes, I would strongly recommend avoiding this location.
  • IC
    Isaac Chang
    Jan 1, 2026
    1.0
    lady told me to cancel my uber eats order because i dont have a delivery bag. went there many times without an issue. waste of time
  • MB
    Madelyn Burgon
    Dec 30, 2025
    1.0
    Went in today waited 40 MINUTES for just a coffee!!!! are they growing the espresso beans from the ground???? Isn’t mcdonald’s fast food? Aswell, all these employees are just chatting amongst themself rather than assisting customers. This environment is completely AWFUL and DISGUSTING! NOBODY wears gloves or hair nets, infact i seen an employee touch the trash then right after go to assemble a burger… seriously. You guys need to take more pride in customer satisfaction, I don’t recommend this location for ANYBODY.
  • SB
    Sarah Beatch
    Dec 29, 2025
    1.0
    I don't know what they do to the pancakes but the sides of it are hard to eat.. I've been there 2x for breakfast and the pancakes are really badly prepared.. So i just ordered something else instead.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 1789 - 152nd Street, Surrey?

McDonald's is open 24 hours a day, seven days a week at this location.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 for this McDonald's location.