Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many customers reported issues with food quality, such as overly salty chicken, greasy items, and incorrect orders.
Hygiene Concerns
Several customers expressed concerns about hygiene practices, including staff not wearing gloves and unsanitary conditions.
Staff Training
There were multiple mentions of inexperienced staff and a lack of proper training, leading to confusion and poor service.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and noted enjoyable meals.
PW
P Weis
3 days ago
1.0
Order a bucket family meal we all got food poisoning , vomiting and diarrhea idk if it was old chicken or not cooked she said fresh , they also dont seem to know how to fix their fountain drink machine 2nd time there and they still haven't replace the tank. Flat pops. Definitely my last time visiting kfc gone downhill here.
ND
N D
Feb 24, 2026
3.0
Either they are understaffed or have customer satisfaction as a low priority. The tables were all dirty when we arrived. The food took ten minutes to come out.
SS
Sam
Feb 24, 2026
1.0
I wish there was an option to give zero rating for Strawberry hills location.
Staff is rude and not ready to honor the deal shown on KFC canada website. The attendant said, many customers are asking about this deal but their location owner is not honoring it.
JS
Jagwinder singh
Feb 18, 2026
5.0
Thnx Harman for helping me to find better deals.
Very friendly staff.
KG
Kamalpreet Grewal
Feb 6, 2026
1.0
Poor quality of food. I ordered chicken wrap for my son see the picture the moment he opened it wrap started crumbling. Then he opened whole package and its so messy. They are using old wraps and old lettuce. When we went back for refund the girl told me they dont have grill they are using microwave to warm it up, seriously?
No option to attach pictures. But i have it.