About
Fast Food RestaurantRestaurantChicken Restaurant
Location
Hours
Reviews
3.0
934 reviews
5 stars
271
4 stars
161
3 stars
111
2 stars
71
1 star
320
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and poor customer interactions, with many expressing frustration over incorrect or missing orders.
Food Quality
Numerous reviews highlighted issues with food quality, including greasy, overly salty, or improperly cooked items, leading to dissatisfaction among customers.
Staff Attitude
Several customers noted unprofessional behavior from staff, including rudeness and lack of attentiveness, which negatively impacted their dining experience.
Hygiene Concerns
There were complaints regarding cleanliness and hygiene practices, with some customers expressing concern over staff not following proper food safety protocols.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted enjoyable meals, indicating that experiences can vary.
- PSPratik Shrestha3 days ago1.0We waited for over 15 minutes for just tenders and the girl at the counter had such poor English and couldn’t even understand what we were asking for. It would be better if you could hire someone with better English .
- AHAldrich Jan HerreraOct 30, 20251.0I ordered online for pick-up, 6:15pm. But when i came around 6:25pm, orders are not yet prepare. Restaurant is not even busy, and then they told me i’m gonna wait for another 9 minutes for them to prepare (or maybe to be cook). It’s already 6:50pm and yet i’m still waiting for the order.
- SYSam YuOct 28, 20251.0They move so slow pack 6 piece of chicken takes them 20min 5people in the kichen but only 1 guy moving like a sloth everything in slow motion
- SHSue HunterOct 22, 20251.0visited a KFC/Taco Bell combination restaurant, and after the self-serve kiosk didn’t work, I went to the counter. The staff member who took my order seemed irritated that she had to help me. The overall atmosphere was tense, and the service was quite slow. I ordered a Family Bucket Deal with Original Recipe chicken, popcorn chicken, fries, gravy, and corn, as well as a Crunchwrap Supreme. The chicken was extremely greasy and tasted as though it had been sitting in oil for too long. I didn’t receive any dipping sauces, and the Crunchwrap Supreme was missing from my order. I also was not given a receipt, which made it difficult to provide proof of purchase. I was very hungry, so I tried to eat one piece of chicken but became sick almost immediately afterward. I would have returned the food for a refund, but I didn’t want to leave the house in case I needed the bathroom again. This was a very disappointing and concerning experience.
- SSSaibahOct 12, 20253.0I visited the location on October 11 @ 8:55 pm and the lady working at the window (drive-thru) wearing red was not friendly or had any positive attitude towards us as a customer. At the window, while ordering we repeated ourselves 3-4 times however she did not accurately take our order and when we mentioned it, she was rude about it. I enjoyed my meal but the interaction I had with the staff member was disappointing and unpleasant. I hope their customer service improves in the future.
Frequently Asked Questions About KFC
What are the operating hours of the KFC located at 12121 - 72 Avenue, Surrey, BC?
KFC at 12121 - 72 Avenue, Surrey, BC is open daily from 10:30 AM to 11:00 PM.
What is the phone number to contact KFC in Surrey, BC?
You can reach KFC in Surrey at +1 604-543-7879.
Where is KFC in Surrey, BC located?
It is located at 12121 - 72 Avenue, Surrey, BC, postal code V3W 2M1, Canada.
Is there a website where I can learn more or place orders for the Surrey KFC?
Yes, visit http://kfc.ca for more information or to place orders.
What type of cuisine and services does the KFC in Surrey offer?
KFC offers fast food focusing on chicken dishes and provides meal delivery, also catering to halal dietary preferences.
What are some nearby fast food restaurants close to KFC at 12121 - 72 Avenue?
Nearby fast food options include A&W Canada, Jollibee, Nando's, and Quiznos, offering alternatives like burgers, chicken, and sandwiches.
Are there any nearby coffee shops or casual dining spots near KFC?
Yes, Tim Hortons is nearby, offering coffee and light meals, perfect for a coffee break before or after dining at KFC.
What shopping centers or entertainment venues can I visit near KFC in Surrey?
Strawberry Hill Shopping Centre, which includes a cinema, is nearby for shopping and entertainment activities.
If I am visiting KFC in Surrey, where can I find financial services nearby?
Coast Capital Savings credit union and The Exchange Network ATMs are close by for your banking needs.
Are there any pet-related services close to KFC in Surrey?
Yes, PetSmart and Lifetime Veterinary Clinic are nearby for pet supplies and veterinary care.