KFC

Reviews

• KJ

  KD Josan

  Nov 27, 2025
  1.0
  Hi ......, I went to kfc store at 72 ave in surrey. I ordered two tonies and extra thigh in both. The employee started the order and then stop and start talking to somebody in kitchen .... She did not finish the order and then start talking to the different customer. This is not happened first time. I went to this store second time in two weeks. Last time same thing happened but that time I got my order right. I am you guys train your employees how to take orders and provide good customer service. Anyway I have wait 10 minutes for my order. The employee who took my order said to me you ordered extra thighs your order is coming. I took my food and came home. When I opened my order, I had two legs and one thigh in both the boxes... I called the store.. The female employee pick up the phone and I was telling her about the mistake in the order. She intrupted me and said you talk to the manager.... Come on...... If you don't know how to handle a complaint why she picked up the phone at first place....then I talked the manager... I told her what happened? Without verification she said this happened because you don't want to wait. I told her that was different customer. She repeated the other customers order to me... I told her again, I am the different customer. Then she said that everybody order same thing every Tuesday and we ran out thighs ..... I told her if you ran you should tell the customer while taking the order or you can tell the customer when you hand over the order..... Not when customer at home and complaining .... She didn't have the proper person .... She told me to come back and take the thighs .... I told her I am not coming back for the order as I came from work..... I was not happy the way she handle the complaint.... I told her about how the employees take the order and talk three four person while taking the order.... She replied that I know.... I said that if you know you should tell your employee how to take the order.... She did not have the answer..... I am sure you guys have mystery shopper come to your stores.....instead of eating the food, I am writing the complaint ... I am sure you guys will follow up the complaint and get back to me...... Thank you...... Kamaldeep Josan
• PS

  Pratik Shrestha

  Nov 21, 2025
  1.0
  We waited for over 15 minutes for just tenders and the girl at the counter had such poor English and couldn’t even understand what we were asking for. It would be better if you could hire someone with better English .
• AH

  Aldrich Jan Herrera

  Oct 30, 2025
  1.0
  I ordered online for pick-up, 6:15pm. But when i came around 6:25pm, orders are not yet prepare. Restaurant is not even busy, and then they told me i’m gonna wait for another 9 minutes for them to prepare (or maybe to be cook). It’s already 6:50pm and yet i’m still waiting for the order.
• SY

  Sam Yu

  Oct 28, 2025
  1.0
  They move so slow pack 6 piece of chicken takes them 20min 5people in the kichen but only 1 guy moving like a sloth everything in slow motion
• SH

  Sue Hunter

  Oct 22, 2025
  1.0
  visited a KFC/Taco Bell combination restaurant, and after the self-serve kiosk didn’t work, I went to the counter. The staff member who took my order seemed irritated that she had to help me. The overall atmosphere was tense, and the service was quite slow. I ordered a Family Bucket Deal with Original Recipe chicken, popcorn chicken, fries, gravy, and corn, as well as a Crunchwrap Supreme. The chicken was extremely greasy and tasted as though it had been sitting in oil for too long. I didn’t receive any dipping sauces, and the Crunchwrap Supreme was missing from my order. I also was not given a receipt, which made it difficult to provide proof of purchase. I was very hungry, so I tried to eat one piece of chicken but became sick almost immediately afterward. I would have returned the food for a refund, but I didn’t want to leave the house in case I needed the bathroom again. This was a very disappointing and concerning experience.

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