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KFC

3.0
(931 reviews)

Business Details

12121 - 72 Avenue, Surrey, BC
V3W 2M1, Canada
(604) 543-7879
http://kfc.ca

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
12121 - 72 Avenue, Surrey, BC
V3W 2M1, Canada

Hours

Reviews

3.0
931 reviews
5 stars
272
4 stars
157
3 stars
111
2 stars
70
1 star
321

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers reported issues with food quality, such as overly salty chicken, greasy items, and incorrect orders.

Hygiene Concerns

Several customers expressed concerns about hygiene practices, including staff not wearing gloves and unsanitary conditions.

Staff Training

There were multiple mentions of inexperienced staff and a lack of proper training, leading to confusion and poor service.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and noted enjoyable meals.
  • PW
    P Weis
    3 days ago
    1.0
    Order a bucket family meal we all got food poisoning , vomiting and diarrhea idk if it was old chicken or not cooked she said fresh , they also dont seem to know how to fix their fountain drink machine 2nd time there and they still haven't replace the tank. Flat pops. Definitely my last time visiting kfc gone downhill here.
  • ND
    N D
    Feb 24, 2026
    3.0
    Either they are understaffed or have customer satisfaction as a low priority. The tables were all dirty when we arrived. The food took ten minutes to come out.
  • SS
    Sam
    Feb 24, 2026
    1.0
    I wish there was an option to give zero rating for Strawberry hills location. Staff is rude and not ready to honor the deal shown on KFC canada website. The attendant said, many customers are asking about this deal but their location owner is not honoring it.
  • JS
    Jagwinder singh
    Feb 18, 2026
    5.0
    Thnx Harman for helping me to find better deals. Very friendly staff.
  • KG
    Kamalpreet Grewal
    Feb 6, 2026
    1.0
    Poor quality of food. I ordered chicken wrap for my son see the picture the moment he opened it wrap started crumbling. Then he opened whole package and its so messy. They are using old wraps and old lettuce. When we went back for refund the girl told me they dont have grill they are using microwave to warm it up, seriously? No option to attach pictures. But i have it.

Brand Certified Facts from KFC

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Certified March 01, 2026Yext Knowledge Graph
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