KFC

3.5
378 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
800-15355 24 Avenue, Surrey, BC
V4A 2H9, Canada

Hours

Reviews

3.5
378 reviews
5 stars
210
4 stars
17
3 stars
8
2 stars
24
1 star
119

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff received praise for being friendly and helpful, while others were reported as rude and unprofessional.

Wait Times

Numerous complaints about long wait times for orders, with some customers experiencing delays of over 30 minutes.

Food Quality

Inconsistent food quality reported; some customers enjoyed fresh and well-prepared meals, while others received cold, greasy, or poorly cooked food.

Cleanliness

Concerns raised about cleanliness, including dirty dining areas and issues with staff hygiene.

Ordering Process

Frustration with the kiosk ordering system, particularly for customers who prefer traditional counter service.
  • CC
    CJC
    2 days ago
    2.0
    My husband visited this location last night Nov 21 around 10:30 pm intending to pick up a few pieces of chicken and fries with gravy. He was told they were sold out of chicken and only had chicken tenders left, so he ordered four tenders and fries with gravy. When he got home, we discovered the order was incomplete—there were no dipping sauces, no gravy (which we paid extra for), and not even a napkin. He returned to the store immediately. Although the missing items were eventually replaced, the staff member who prepared the order insisted she had already included them. Being implied that we removed the items ourselves was unacceptable and unprofessional. Customers should not be blamed for mistakes made by the restaurant. Unfortunately, this experience is not new. The food quality at this location has been inconsistent, wait times are often long, and customer service continues to fall short. We enjoy KFC, but this is the only location in the area, we expect better accuracy, professionalism, and overall reliability. Improvements are clearly needed!
  • TS
    Tristan S
    5 days ago
    1.0
    Saw the sign in the window for the $10 popcorn chicken bucket it had no dates on the promotion. When I tried ordering it I was told to come in the next day, it was not active yet. So I come in the next day, and the sign is gone and im informed it’s not until December 22. What a joke
  • SP
    Souzy Proulx
    6 days ago
    1.0
    I am a delivery driver! My understanding is thier supposed to treat you just like anybody else! Your order comes in accordingly! I understand thier busy, as a courier we understand busy is busy! But honestly if you wait too long contact your support! Waited 1/2 hr for one lousy burger. Had i not contacted support i probly would of waited longer and not gotten my wait time. Please let your courier app know because i never recieved " waiting for order we will check in on it for you" that is because they somehow kept bumping my order. Watch your time 10 min from the time you hit arrived! Otherwise you wont get paid to wait at this location. Thankfully i contacted support and got my well deserved wait time.
  • EC
    Elaine Cheung
    Nov 15, 2025
    1.0
    That was the worse service I gave ever had. I waited 30 minutes for a 2 piece meal. To rub on more the 5 people who came in after me got their orders before me. Would not go to that location ever again!!
  • PH
    Prince Hundal
    Oct 24, 2025
    5.0
    I recently visited KFC and had an excellent experience, all thanks to **Rishab**. His customer service was exceptional friendly, attentive, and genuinely focused on ensuring every customer was happy. He handled my order quickly and with a smile, making the entire visit smooth and pleasant. It’s refreshing to see someone go above and beyond to make customers feel valued. Keep up the great work, Rishab! You truly represent the best of KFC’s hospitality. 👏🍗

Frequently Asked Questions About KFC

Where is KFC located in Surrey?

KFC is located at 800-15355 24 Avenue, Surrey, BC, V4A 2H9, Canada.

What are the operating hours of KFC Surrey on weekdays?

KFC Surrey is open from 10:30 AM to 11:00 PM Monday through Friday.