KFC

2.7
1091 reviews

About

Fast Food Restaurant

Location

KFC
9056 152nd Street, Surrey, BC
V3R 4E7, Canada

Hours

Reviews

2.7
1,091 reviews
5 stars
269
4 stars
161
3 stars
112
2 stars
83
1 star
466

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, poorly prepared, or incorrect items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including flies and dirty tables.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and noted improvements in food quality after renovations.
  • BW
    Ben Wolters
    6 days ago
    2.0
    I have been coming to this store for decades, they just had a facelift and many of the prior stafff are still there. These are good people, what isn’t good is the fried chicken product, I purchased a 20 piece stuffing and gravy bucket… the dripping fat soaked chicken actually permeates the bucket and left a large ring of congealed grease on the table, total eaten 6/20, yes that bad. I’m done after 50+ years
  • BO
    Betul Onatca
    Jan 5, 2026
    5.0
    The staff are friendly and helpful. It’s also a clean place. I like this place.
  • JR
    Judy Richter
    Jan 2, 2026
    1.0
    My son and I thought we'd go to KFC for lunch. It took forever to get service!! There were 3 people talking in one corner finally an older lady came up took our order my son wanted to substitute fries for poutine the lady said you can't do that. Even though on their Menu in the Restaurant it says you can make substitutions. She called over a guy he said no substitution so my son just got a chicken burger instead of a combo. Truly pathetic zero service food is ok. We will not be back.
  • VS
    Vishal Siwach
    Dec 27, 2025
    1.0
    The worst experience i had today while picking up the order , the order is ready but when i asked the girl on the front she told me that order for delivery are not ready yet without asking the name for the order and i am able to see the order is ready and its on the table in front of me after 25 mins she gave me the same bag That is ridiculous 🫡
  • NT
    nguyen thu Thao
    Dec 22, 2025
    1.0
    I had a very bad experience at this KFC location yesterday 20 Dec I placed an online order through KFC’s official website with a pickup time of 2:06 PM. When I arrived at the restaurant, the female staff member at the counter informed me that I would need to wait another 15–20 minutes. I clearly told her that I did not have time to wait and asked her to cancel the order and refund me if the food was not ready on time. Instead of helping me with a solution, she repeatedly explained why the restaurant was late, why they ran out of chicken, and even admitted that my chicken had been given to another customer because she didn’t know my order included chicken. These explanations are not my responsibility as a customer. I needed a solution, not excuses. She initially refused to cancel my order and told me to cancel it myself on the platform. However, the system did not allow cancellation and instructed me to call a phone number that no one answered. When I explained this, she asked me to wait 5 more minutes. After waiting, she then told me to wait another 15 minutes and said she could not do anything else. Only after another staff member stepped in was my order finally canceled. Even then, I was asked to provide the last 4 digits of my card. I wasted an unreasonable amount of time, lost my patience, did not receive my food, and still have not received my refund as of now. The service was extremely poor and unprofessional. This experience completely ruined my day. I will never return to this KFC location or any other KFC branch again.

Frequently Asked Questions About KFC

What are the opening hours of KFC at 9056 152nd Street, Surrey?

KFC is open Monday to Wednesday and Sunday from 10:00 AM to 1:00 AM, and Thursday to Saturday from 10:00 AM to 4:00 AM.

Where is KFC located in Surrey, BC?

KFC is located at 9056 152nd Street, Surrey, BC, postal code V3R 4E7, Canada.