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Five Guys

4.3
(1452 reviews)

Business Details

80-2245 160th Street, Surrey, BC
V3S 9N6, Canada
(604) 531-7829
https://restaurants.fiveguys.ca/80-2245-160th-street

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 80-2245 160th Street in Surrey is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
80-2245 160th Street, Surrey, BC
V3S 9N6, Canada

Hours

Reviews

4.3
1,452 reviews
5 stars
872
4 stars
366
3 stars
95
2 stars
36
1 star
83

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers expressed mixed feelings about the food quality, with some praising the burgers and fries while others reported inconsistencies and declining standards.

Service Issues

Several reviews highlighted poor service experiences, including long wait times, incorrect orders, and lack of accountability from staff.

Cleanliness

Multiple customers noted cleanliness issues, particularly with dirty tables and floors, which negatively impacted their dining experience.

Staff Performance

While some reviews praised friendly and helpful staff, others criticized the lack of attention and professionalism during busy times.
  • SA
    Shama Abdulla
    Feb 22, 2026
    5.0
    My FAV Burger, Fries & Shake spot! Always fresh and delicious yumz. The fries were just perfect yesterday! Thanks to all the employees here who always greet and serve with a 😊
  • VS
    vishi sood
    Feb 21, 2026
    5.0
    Incredible team and wonderful food!
  • RG
    Ryan Glads
    Feb 21, 2026
    4.0
    This is my first time ever eating five guys, burger was great however I wish they didnt use the plastic processed cheese. Its too good a burger to tarnish it using fake cheese.
  • AB
    Amrit B
    Feb 20, 2026
    1.0
    Went in for the Buy One Get One Free promotion and placed an online order for pickup. I waited over an hour before asking about my order. Staff told me they couldn’t find it. I showed them both the email and app confirmation, including the correct location, and was met with “we don’t have it” before they walked away. The only solution offered was for me to repurchase the same order at the register and then email customer support to request a refund for the original online order. Extremely frustrating experience. Poor communication, poor customer service, and no accountability. I would not recommend ordering online here, especially during promotions.
  • SE
    Stephen Ewaski
    Feb 17, 2026
    1.0
    Absolutely ridiculous experience tonight. My Fiancée placed and order at 5:15pm for a 6pm pickup. We confirmed we were there for pickup at 5:55pm. We did not receive our food until 7:10pm. We asked 3 seperate times nicely and said they were on it. Yet they were calling out orders for 6:45 pickup, others witnessed their orders being stacked on top of as well, pushing newer tickets. Complete waste of time, and we will no longer be returning to this location. Nothing but a quick sorry, as the food was tossed on the counter. Refunds should be made out to everyone tonight.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.

Brand Certified Facts from Five Guys

Five Guys partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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