Brand Certified
Five Guys
4.2(758 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
12101 - 72nd Ave., Surrey, BC
V3W 2M1, Canada
Certified by Five Guys • Mar 01, 2026
(236) 757-7329
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.ca/12101-72nd-ave
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 12101 - 72nd Ave. in Surrey is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.2
758 reviews
5 stars
460
4 stars
161
3 stars
49
2 stars
19
1 star
69
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the burgers for being delicious and high-quality, though some noted inconsistencies in taste and preparation.
Service Issues
Several reviews highlighted poor customer service experiences, including long wait times, incorrect orders, and unhelpful staff.
Cleanliness Concerns
Multiple customers reported issues with cleanliness, particularly in food handling and restaurant hygiene.
Value for Money
Customers expressed mixed feelings about the pricing, with some feeling the food was worth the cost while others found it expensive for fast food.
Portion Sizes
Feedback on portion sizes was varied, with some praising the generous servings of fries, while others noted a decrease in quantity over time.
- GPGavin PersaudFeb 24, 20261.0Absolutely. Don't eat it this place, disgusting. They're a manager assistant manager are just disgusting. People they messed with my order. I came back in, they said they were giving me a refund. If they didn't give me my refund, lied about it. And then almost a month later, I'm still trying to get ahold of them when they keep telling me every time their manager is on vacation for a day, their managers on vacation for a day. It's only been about 30 days since that manager was only on vacation for a day. Absolutely.Disgusting despicable.Do not eat or waste your money with any of these five guy locations
- BHBijhan HiraniFeb 24, 20265.0The most incredible service here!!! Best service at a fast food joint I have witnessed
- CRC.K RFeb 19, 20261.0Waited over an hour to pick up an online order. After waiting for an hour the staff told me they couldn’t find my order. When I showed them the email and app confirmation of the order and that it was the right location they just said “I don’t know” and walked away. That happened 3 times before the staff decided to call a manager. Their solution was for me to rebuy the food at the register and then email support for a refund on the online order. I emailed support 2 days ago but they still never got back to me
- JJJimFeb 13, 20262.0Five guys fries are usually pretty good, today they were exceptionally mushy and saturated with grease. Why does this happen?
- FMFernanda MirandaFeb 4, 20261.0The food is good, but the hygiene is unacceptable. Both emplomes take orders and then prepare the food without proper hygiene measures. they keep talking while handling and wrapping the food, which makes it obvious that the food is being contaminated with saliva.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Brand Certified Facts from Five Guys
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Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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