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Chipotle Mexican Grill

3.2
(371 reviews)

Business Details

12147 72 Ave, Surrey, BC
V3W 2M1, Canada
(236) 706-0297

About

Mexican RestaurantChipotle Mexican Grill
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
12147 72 Ave, Surrey, BC
V3W 2M1, Canada

Hours

Reviews

3.2
371 reviews
5 stars
186
4 stars
13
3 stars
17
2 stars
15
1 star
140

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality were mixed, with some praising friendly staff like Arin and others reporting rude or inattentive service.

Food Quality

Food quality was inconsistent, with some customers enjoying fresh and flavorful meals, while others complained about cold, poorly cooked, or improperly portioned food.

Cleanliness

Multiple reviews highlighted cleanliness issues, with dirty tables and unsanitary conditions reported frequently.

Portion Sizes

Many customers expressed dissatisfaction with portion sizes, noting that they were smaller than expected and inconsistent across visits.
  • MG
    Mohit Goel
    3 days ago
    1.0
    To begin with, the food portion size are almost half what they serve in US and even when you tell them to add extra seems like not even a regular portion is fulfilled. To add on I got a free chipotle bowl after gathering my points, and when i redeemed them it turns out that the cashier charged me in full. Very bad experience. The one at Metrotown is way better.
  • GP
    Glass Point
    Feb 23, 2026
    5.0
    Arin did a really good job he suggested me the red chimichuri it was amazing and tastes like heaven. For sure m coming back!
  • JK
    Jasmine Kaur
    Feb 14, 2026
    1.0
    The Girl who prepared my meal was really good but the cashier was super rude. They really need to work on their customer service i was there at 10:20 on February 13/2026. The worst cashier ever may be she was just not in good mood but just so she knows she ruined my night as well. Do not come to work if you’re going to be so rude to other people.
  • KB
    Karn B
    Feb 13, 2026
    1.0
    I always get double meat and recently I'm seeing less and less meat. Bowl is filled with rice. I don't know if the owner is telling the employees to cut back on chicken or the employees are too lazy to cook meat so they just give you less. Last time I order take out from these guys
  • LK
    Lakshdeep Kaur
    Feb 11, 2026
    1.0
    Very rude staff. They were serving me with anger when i was customising my soffritas bowl. They should know how to serve a customer. Every customer is important.

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill at 12147 72 Ave, Surrey?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located?

It is located at 12147 72 Ave, Surrey, BC V3W 2M1, Canada.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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