Chipotle Mexican Grill

3.2
344 reviews
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Business Details

12147 72 Ave, Surrey, BC
V3W 2M1, Canada
(236) 706-0297
https://www.chipotle.com
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About

Mexican Restaurant

Location

Chipotle Mexican Grill
12147 72 Ave, Surrey, BC
V3W 2M1, Canada

Hours

Reviews

3.2
344 reviews
5 stars
167
4 stars
11
3 stars
17
2 stars
13
1 star
136

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising staff like Arin for excellent service, while others report rude and unprofessional behavior from employees.

Food Quality

Feedback on food quality is inconsistent; while some customers enjoy fresh and flavorful meals, others complain about overcooked or poorly prepared items.

Portion Sizes

Many customers express dissatisfaction with portion sizes, noting that they are often smaller than expected, leading to feelings of being shortchanged.

Cleanliness

Several reviews highlight cleanliness issues within the restaurant, with reports of dirty tables and unsanitary conditions.

Customer Experience

Overall customer experience varies significantly, with some enjoying their visits and others feeling rushed or disrespected by staff.
  • SM
    Sid M
    Nov 11, 2025
    5.0
    Arin and the rest of the staff are so kind, they always say hi and are super accommodating and kind to our Mexican food needs! When you go and you meet them, say hi, they will say Hi back
  • JR
    Jer ry
    Nov 11, 2025
    5.0
    Today i visited this branch the food and the customer service was really bomb. I was served by Arin😊 Who suggested me the meat and the red chimichuri which i really liked. Highly recommend this branch to everyone🌶️🙃
  • JB
    Jasdeep Bansal
    Nov 4, 2025
    1.0
    Came into the store today to buy my usual order, but it seems like this location is always understaffed and is always prioritizing other tasks rather than taking care of their customers. Taking out garbage when there’s a huge lineups and cleaning tables is not something that you should be prioritizing when there’s people waiting for food and you’re running out of supplies. Employees care more about their particular tasks rather than team effort to address rush.
  • JC
    Jasprit Cheema
    Nov 4, 2025
    5.0
    I spoke with employee name Arin and I was genuinely impressed by his patience and attention. The burrito was fantastic—exactly what I needed, and the new sauce, which is truly a must-try, made the meal memorable. Arin didn’t just take an order; he turned a moment of customer confusion into a great experience. That level of dedication and care is what builds customer loyalty, and it’s the standard of service I am committed to delivering every day.
  • MK
    Manpreet Kaur
    Nov 2, 2025
    1.0
    I'm really disappointed in my recent visit to Chipotle. The sour cream was super runny, and the white rice was way too salty. The serving staff seemed really rushed and didn't treat me like a customer. To make matters worse, I only got 5-6 pieces of chicken in my meal. It felt like they were just trying to finish orders instead of providing good service. Definitely not impressed. Waste of money
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Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill at 12147 72 Ave, Surrey?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located?

It is located at 12147 72 Ave, Surrey, BC V3W 2M1, Canada.