Business Details
About
Mexican RestaurantChipotle Mexican Grill
Location
Hours
Reviews
3.2
352 reviews
5 stars
173
4 stars
12
3 stars
17
2 stars
14
1 star
136
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers reported consistently small portion sizes, often feeling shortchanged compared to other locations.
Service Quality
Customer service experiences varied widely, with some praising staff like Arin for their friendliness, while others reported rude and unprofessional behavior from employees.
Food Quality
While some reviews highlighted fresh and flavorful food, others noted issues such as overcooked chicken, runny sour cream, and hair found in meals.
Cleanliness
Several customers expressed concerns about the cleanliness of the restaurant, citing dirty tables and unsanitary conditions.
- JCJas Chauhan6 days ago1.0They wait til there out of ingredients then make the customer wait until it’s made. Very reactive & slow service, even when the place is empty
- NENina EJan 2, 20262.0Sadly probably the worst chipotle I’ve been to. Food is great as usual, had to wait for my protein but at least I know it’s fresh! Serving size is smaller than usual. Service was nothing more than subpar. They talk so fast I couldn’t understand them and not sure if they listen either because my boyfriend asked for half rice and half salad and she did rice and just slapped on pinto beans. Also, because I had to wait for the protein, they put it on the side which is fine except I asked for double portion and they did not give me that so good thing I checked.
- JSJessica SangheraDec 31, 20255.0Fantastic catering! The food was fresh, flavorful, and beautifully presented. Service was on time and very professional. highly recommend
- HSHarry SingheraDec 29, 20251.0While ordering a bowl I asked for double chicken and instead of doubling the chicken the worker decides to used half of her spoon to scoop my chicken, they also denied me extra lettuce saying it would cost extra, never knew lettuce cost extra on a bowl. The portions aren’t no where near enough as other chipotles.
- SSSatwant SinghDec 24, 20255.0Had a great experience at this Chipotle! The portions were solid, and the staff was super friendly. Big shoutout to Navjot for the outstanding service — really made the visit better. Thanks!
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill at 12147 72 Ave, Surrey?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located?
It is located at 12147 72 Ave, Surrey, BC V3W 2M1, Canada.
Can I order online from Chipotle Mexican Grill in Surrey?
Yes, you can order online at https://order.chipotle.com/.
How can I contact Chipotle Mexican Grill in Surrey?
You can call them at +1 236-706-0297 or email BC.4878.Strawberry@chipotle.com.
Is Chipotle Mexican Grill in Surrey currently open or closed?
Chipotle Mexican Grill is currently open and operational.
What type of cuisine does Chipotle Mexican Grill offer in Surrey?
Chipotle Mexican Grill is a Mexican restaurant.
What other fast food restaurants are near Chipotle Mexican Grill at 12147 72 Ave?
Nearby fast food options include A&W, KFC, Tim Hortons, and Quiznos.
Where can I find coffee shops near Chipotle Mexican Grill in Surrey?
Tim Hortons is a nearby coffee shop where you can grab coffee before or after your meal at Chipotle.
Are there any entertainment options near Chipotle Mexican Grill in Surrey?
Yes, the Strawberry Hill Shopping Centre includes Cineplex Cinemas Strawberry Hill, Grande at Strawberry Hill cinema, and other entertainment facilities.
What nearby places are convenient for banking and fuel when visiting Chipotle Mexican Grill?
TD Canada Trust Branch and ATM and Coast Capital Savings are nearby for banking. Chevron gas station is also close by for refueling your vehicle.