Multiple reviews highlighted unsanitary conditions, including dirty tables and counters, and overall lack of cleanliness in the restaurant.
Portion Sizes
Customers consistently reported that portion sizes were significantly smaller than expected, often feeling cheated for what they paid.
Customer Service
Feedback on customer service was mixed; while some staff were praised for their friendliness and helpfulness, many reviews noted rudeness and unprofessional behavior from employees.
Food Quality
Several customers expressed disappointment with the quality of food, citing issues like over-salting, stale ingredients, and even food poisoning.
PN
Prabh Nehal
4 days ago
5.0
Avneet❣️ makes the best quesadillas ever! And I eat chipotle a lot like a lot, so when I say this, it really means something.
SS
Sarah
5 days ago
1.0
Management really needs to train their employees. Went in at noon on a weekday during my lunch break at work. It was embarrassing to see the staff there doing nothing, if I was the owner I would be upset.
There was a line of 5 people in-person and maybe a dozen uber drivers waiting for their order.
This was Wednesday lunch time.
There was one guy in a turban in charge of grill and refilling who seemed less busy but was at the grill the whole time.
There was only one girl who was both making all the orders and accepting payments, she was constantly running back and forth.
However the most frustrating to see was a young boy who appeared to be doing the uber eats orders only but was on his phone the entire time chatting away. I could hear him talking and understood what he was saying, it was a social call with friends. He was working so slowly and only made 2 orders in the 20 mins I was in the store. All the uber drivers were standing there staring at him while he leisurely chatted away, completing orders seemed to be the least important thing in the word.
I felt bad for the girl who was doing all the work and keeping the store running.
I highly recommend the owner check the video footage and see what his employees are doing. I've never seen such lazy work by anyone. The people in line were frustrated because we could see there was only 1 person trying and the uber drivers were all noticeably frustrated.
GB
Gulf Blue
Jan 5, 2026
1.0
Asked for double chicken. The server made sure no chicken was over the scoop on the first serving, fine, that’s fair enough. For the second serving, she literally had 60% of the scoop filled and didn’t bother making sure it was full and called that double chicken.
No words. Guac is also so stingy.
AJ
Ashley Johnson
Dec 21, 2025
1.0
I love chipotle and never skip an opportunity to stop at one of if I see one as we don’t have one where I live. Unfortunately my experience at this location was not as expected, which is normally great.
This location was a mess on both sides on the counter whether it be where the staff is prepping chips, cooking meat, prepping the orders or cashing out, it was a disaster. The dining section was no better with a lot of tables requiring attention. The staff were unorganized and seemed to have no Raj sense to what they should be doing, often switching tasks half way through.
While ordering the my bowl, the process itself was fine, but when it came to adding a combo I asked for chips, queso and a regular fountain drink. I went to pay with cash and was told they wouldn’t take cash and card was the only option even though there was no sign stating that they wouldn’t take cash not take cash anywhere. Fine, I paid by card. The cashier then walks away and starts building someone else’s order while I stand and wait. Eventually she returns and I say I’m missing my chips/queso/drink cup. She hands me chips and queso. I then ask for my cup again and she says that the fountain drink machine is broken so I can’t have one, I asked what I get instead then and she says the combo doesn’t include a drink so nothing. I feel it probably would have been helpful information when I ordered and asked for a fountain drink to be told at that time the machine was broken rather than just leave me hanging on a drink. Also, the Agua machines were not broken which is what o actually wanted but at this point I’m not interested in even trying to get a drink and the agua machines looked disgusting anyways.
Definitely won’t be returning to this location.
GB
Gustavo Bermudez
Dec 14, 2025
1.0
So I love Chipotle, every time I crave for a bowl I wanna go and grab one, but sadly the closest location I have is this one, Everytime I order here the employees give the smallest portions ever, even when you pay extra for stuff you get a teaspoon serving. Food isn't bad but for what you pay you don't your money's worth. Also the store always looks messy and dirty. This shouldn't ever happen in a franchise Rest. I hope the management do something fast so we can enjoy the brand that we love.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in South Surrey?
Chipotle Mexican Grill is located at 15775 Croydon Dr, Surrey, BC, V3Z 2L6, Canada.
What are the opening hours for Chipotle Mexican Grill in South Surrey?
Chipotle Mexican Grill in South Surrey is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill in South Surrey accept online orders?
Yes, you can order online through their menu at https://www.chipotle.ca/#menu.
What is the main phone number to contact Chipotle Mexican Grill in South Surrey?
You can reach Chipotle Mexican Grill in South Surrey at +1 604-385-6266.
Is the South Surrey Chipotle Mexican Grill welcoming to the LGBTQ community?
Yes, this location welcomes the LGBTQ community.
Which nearby places can I visit for dessert after dining at Chipotle Mexican Grill?
After your meal, you can visit nearby dessert spots like Mink Chocolate Cafe or Menchie's Canada frozen yoghurt shop.
Are there other dining options near Chipotle Mexican Grill at Morgan Crossing?
Yes, nearby dining includes Mr. Greek Donair, The Chopped Leaf - Morgan Crossing, Sushi Castle, Menzou Ramen, and Bamboo Restaurant among others.
Can I find shopping and services near Chipotle Mexican Grill in South Surrey?
Yes, The Shops at Morgan Crossing shopping center is nearby, offering various retail stores such as Roots, la Vie en Rose Outlet, and Supplement King.
What are some nearby wellness and beauty services close to Chipotle Mexican Grill South Surrey?
Nearby wellness and beauty options include Saje Wellness aromatherapy, Morgan Crossing Barber and Hairstylist, Suki's Morgan Crossing beauty and hair salon, and Bella Coiffure Hair Design.
How can I get more information or updates about Chipotle Mexican Grill South Surrey on social media?
You can follow their Facebook page at https://www.facebook.com/106104591583277 or their Twitter handle @ChipotleTweets for updates.