Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Portion Sizes
Many reviews highlighted consistently small portion sizes compared to other locations, leading to dissatisfaction.
Food Quality
Several customers experienced issues with food quality, including stale ingredients, overly salty dishes, and instances of food poisoning.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.
Positive Staff Experiences
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
AD
ANISH DHAWAN
Nov 17, 2025
5.0
Had an awesome experience at Chipotle today! AKASH was super kind and friendly while putting together my bowl. She made sure everything was just the way I liked it and had such a positive vibe. Definitely recommend visiting this location — great food and even better service!
GG
Gurbani
Nov 13, 2025
1.0
For someone who absolutely loves to eat at Chipotle, I am angered at how consistently bad this location is. The food they make here does NOT feel like chipotle. I’ve ordered from apps and followed up with calls to ensure my order is made fresh and properly. It doesn’t feel that way, ever. The same thing with in-person orders. Anyone who eats chipotle on regular basis will know when the taste is off. It’s so disappointing that the only location in south Surrey is so bad?
This location needs to be closed, it’s making people not like chipotle anymore.
AA
angelic
Nov 13, 2025
5.0
I absolutely love the service here. Everyone is so kind and all smiles. I would like to highlight one worker named Jashan as she really loaded my friend and I’s bowls. She was so generous with her portions, I couldn’t ask for better service. Thank you for making our day better :) !! Good Job Jashan.
MJ
Martin Jones
Nov 11, 2025
5.0
The staff are great and the food is always fresh. Only issue is the tables are never clean. Still a great place to grab lunch or dinner.
RS
Richaa Suman Sharma
Nov 6, 2025
5.0
Had an awesome experience at Chipotle today! AMRIT was super kind and friendly while putting together my bowl. She made sure everything was just the way I liked it and had such a positive vibe. Definitely recommend visiting this location — great food and even better service!
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in South Surrey?
Chipotle Mexican Grill is located at 15775 Croydon Dr, Surrey, BC, V3Z 2L6, Canada.
What are the opening hours for Chipotle Mexican Grill in South Surrey?
Chipotle Mexican Grill in South Surrey is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill in South Surrey accept online orders?
Yes, you can order online through their menu at https://www.chipotle.ca/#menu.
What is the main phone number to contact Chipotle Mexican Grill in South Surrey?
You can reach Chipotle Mexican Grill in South Surrey at +1 604-385-6266.
Is the South Surrey Chipotle Mexican Grill welcoming to the LGBTQ community?
Yes, this location welcomes the LGBTQ community.
Which nearby places can I visit for dessert after dining at Chipotle Mexican Grill?
After your meal, you can visit nearby dessert spots like Mink Chocolate Cafe or Menchie's Canada frozen yoghurt shop.
Are there other dining options near Chipotle Mexican Grill at Morgan Crossing?
Yes, nearby dining includes Mr. Greek Donair, The Chopped Leaf - Morgan Crossing, Sushi Castle, Menzou Ramen, and Bamboo Restaurant among others.
Can I find shopping and services near Chipotle Mexican Grill in South Surrey?
Yes, The Shops at Morgan Crossing shopping center is nearby, offering various retail stores such as Roots, la Vie en Rose Outlet, and Supplement King.
What are some nearby wellness and beauty services close to Chipotle Mexican Grill South Surrey?
Nearby wellness and beauty options include Saje Wellness aromatherapy, Morgan Crossing Barber and Hairstylist, Suki's Morgan Crossing beauty and hair salon, and Bella Coiffure Hair Design.
How can I get more information or updates about Chipotle Mexican Grill South Surrey on social media?
You can follow their Facebook page at https://www.facebook.com/106104591583277 or their Twitter handle @ChipotleTweets for updates.