Feedback on staff friendliness is generally positive, but there are significant complaints about rude service and poor customer handling.
Food Consistency
While many customers praise the food quality, there are numerous reports of incorrect orders and inconsistent food preparation.
Speed of Service
Customers appreciate quick service during busy times, but some reviews mention long wait times and slow service on less busy days.
Cleanliness
The restaurant is often noted for being clean, although there are occasional complaints about the condition of the bathrooms.
Customer Experience
Overall, customer experiences vary widely, with some enjoying their visits while others express frustration over service and food quality.
NM
Nicole M
Nov 7, 2025
5.0
I went in with a large order; 10 meals, and they were so nice and accommodating. Our order was done quick and everything was labeled and they separated the items in bags and just amazing service. Thank you!!!!
CR
CJ Robo
Sep 14, 2025
5.0
Nice Little place.
ZG
Zane Gold
Sep 5, 2025
5.0
Drove here yet again from Penticton because this DQ does all of their food and ice-cream so well! I had the chocolate extreme blizzard and it was frozen the whole time it didn’t turn to soup! My family and I will always drive here for the great quality. Thanks for doing such a great job DQ Summerlamd!!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Summerland offer?
Dairy Queen Grill & Chill features soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and Chicken Strip Baskets.
What are the operating hours of Dairy Queen Grill & Chill in Summerland?
The restaurant is open daily from 10:00 AM to 8:00 PM.
Does Dairy Queen Grill & Chill in Summerland have drive-thru service?
Yes, it offers a drive-thru for convenient ordering and pickup.
Is Dairy Queen Grill & Chill in Summerland family-friendly and accessible?
Yes, it is family-friendly, welcomes children, has booster seats, high chairs, restrooms, and is wheelchair accessible.
Can I order Food and Treats ahead at Dairy Queen Grill & Chill in Summerland?
Yes, mobile ordering and rewards are available through their app for exclusive deals and convenient pickup.
Is there outdoor seating and WiFi available at Dairy Queen Grill & Chill in Summerland?
Yes, the location offers outdoor seating and free WiFi for customers.
What are some nearby stores where I can shop after visiting Dairy Queen Grill & Chill in Summerland?
Nearby stores include Fields Stores (department store), Your Dollar Store With More (discount and party supplies), Dollarama (discount and crafts), and Bosley's (pet store).
Are there other dining options near Dairy Queen Grill & Chill in Summerland?
Yes, nearby dining spots include The Chopped Leaf (health market), Domino’s Pizza, Pho Vietnamese Cuisine, and Tim Hortons coffee shop.
What financial and automotive services are close to Dairy Queen Grill & Chill in Summerland?
Nearby you can find RBC Royal Bank for financial needs and NAPA Auto Parts plus Auto Parts Summerland for automotive supplies and repairs.
What nearby facilities could I visit around Dairy Queen Grill & Chill for health or accommodation?
You can visit Summerland Health Centre, Summerland Extended Care Unit, Interior Health Authority Okanagan, or stay at Pleasant View Motel and RV Park nearby.