One of the nicest set of staff I’ve experience at a McDonalds ever. Patient, kind, and thoughtful. I think it rubbed off on everyone.
KM
King maker
Apr 5, 2026
1.0
disgusting service almost 6 girls and a man working in morning they have zero attention on customers or deliveries
the indian lady wears white shirt we think she is part of management
zero management she was just rolling her eyes only
i hope owner of this business body pay attention and teach some lessons to this lady
SC
Shawn Christopher
Apr 2, 2026
2.0
So I went thru drive thru for 2 dine breakfast meals . And while waiting for my food , I gently asked how much would a syrup cost . Well this woman turned to me and told me they dont give syrup unless buying pancakes . Honestly this is the first time this has ever happened or have I ever heard that . First off , I asked because its usually something I get with my meals , its just been a little bit since I've last stopped for breakfast . Its not like I wanted it for free .. sometimes I have even gotten it for free .
W
傅watou
Mar 25, 2026
1.0
I was surprised to be charged for the breakfast takeout bag, as I do not believe a bag should be charged for a takeout order. The indialady with the long ponytail insisted that I had to pay for it — I guess it must be such a busy job that basic courtesy and attention to small details are hard to manage. I would appreciate it if this could be reviewed and corrected.
EE
Ems
Mar 21, 2026
1.0
I rarely visit this location, but each time I do, the level of service is consistently disappointing. At the drive-thru, there is little to no basic customer interaction no greeting, no order confirmation, and minimal acknowledgment overall. It feels dismissive and unprofessional.
On my most recent visit, I placed a large order for my family. I was told at the window that the order had not been received, despite already being charged and having a receipt emailed to me. When I asked how this would be resolved, the manager responded, “that’s not my problem.”
This response was unacceptable. Not only was there a clear issue with the transaction, but the lack of accountability and professionalism from management made the situation worse.
I expect significantly better customer service, especially when it involves handling a customer’s money. This experience has made me reconsider returning to this location.
What are the regular opening hours of McDonald's at 11668 Steveston Hwy, Richmond?
McDonald's is open daily from 5:00 AM to 11:59 PM, with extended hours until 2:00 AM on Fridays and Saturdays.
Does this McDonald's location offer delivery service?
Yes, delivery is available daily from 5:00 AM to 11:59 PM with extended late-night delivery until 2:00 AM on Fridays and Saturdays.
Is there a drive-through available at this McDonald's?
Yes, McDonald's offers drive-through service daily from 5:00 AM to 11:59 PM, with extended hours until 2:00 AM on Fridays and Saturdays.
Can I pick up my order in-store at this McDonald's?
Yes, this McDonald's location provides in-store pickup as a part of their pickup and delivery services.
What meals are served at this McDonald's?
They serve breakfast, lunch, and dinner every day.
What payment options are accepted at this McDonald's?
Payment options include American Express, cash, Discover, MasterCard, and Visa.
Is this McDonald's family-friendly and suitable for children?
Yes, McDonald's welcomes families and children, offering a children's menu and a casual dining atmosphere.
Which nearby clothing store can I visit when I come to McDonald's on Steveston Hwy?
Reitmans, a women's clothing store, is conveniently located nearby if you want to shop for fashion accessories or clothes.
Are there other fast food options near this McDonald's location?
Yes, nearby fast food options include Burger King, Popeyes Louisiana Kitchen, Quiznos, and The Chopped Leaf, providing a variety of quick dining choices.
What nearby amenities can I visit before or after dining at McDonald's?
Nearby amenities include Ironwood Chiropractic for wellness services, Marble Slab Creamery for ice cream, and Ironwood Plaza shopping center for retail and other services.
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