New York Fries Richmond Centre

Reviews

• DH

  dhanush hari

  Nov 14, 2025
  1.0
  Horrible experience!!!!!! Decided to try the new “ Flaming Bacon fries” today . Unfortunately, all I got was fries loaded with ONLY HOTPEPPERS and the sauce. Can’t even find a small amount of “bacon” in them . It’s so sad that had to pay 10$ for just hotpepper fries. Will never visit them ever again !!!!
• OY

  Oh Yes

  Oct 23, 2025
  1.0
  On October 10th, right after the store opened, I ordered the Butter Chicken Curry Fries (snack size). After eating it, I had severe stomach pain and ended up with enteritis. I’m not sure if the problem was with the curry or the chicken in it. I had to take anti-diarrheal medicine and other medication, and although I’m feeling better now, I still remember how nauseous and sick I felt that day. Unfortunately, I no longer have the receipt, so I don’t have the order number. I ordered it shortly after the opening time on October 10th. I had tried the Nacho Fries before and was very satisfied, so this experience was really disappointing.
• RM

  Rico Ma

  Oct 8, 2025
  4.0
  The poutine was way too oily but everything else was great!
• SN

  Sun Ny

  Sep 25, 2025
  5.0
  I recently visited this New York Fries location and had an amazing experience. I ordered the Truffle Fries with extra cheese sauce, and they were hot, fresh, and loaded generously — no skimping at all. The cashier who took my order stood out the most. Even with his mask on, he was friendly, engaging, and had a positive attitude that really made the visit enjoyable. It’s rare to see that kind of genuine service these days. Quick service, delicious food, and staff who actually care — this spot is a winner. I’ll definitely be coming back! Kudos 👏
• JP

  Justin Ponce

  Sep 23, 2025
  1.0
  I recently visited this location, but was met with a deeply disappointing experience. I ordered the bacon double cheese fries and paid for extra cheese sauce, something I always find myself getting many times at other stores Despite my specific request and paying for extra cheese sauce, the fries were topped with only three pumps of cheese. This was a stark contrast to how generous this brand's other locations are. When I politely pointed out the issue, the staff's response was not only unhelpful but dismissive and rude. It's clear that this store is run with a frustratingly stingy approach and a complete disregard for customer satisfaction. I was paying for extra and they don't want to provide what you paid for. Only to get subpar service. A complete letdown from start to finish. I can't believe I had to beg for more cheese sauce when I paid for extra. This has been, by far, the worst location I have visited. My experiences at the Metrotown, Pacific Centre, and Guildford locations have always been genuinely pleasant, making the disrespectful and rude service here a shocking exception.

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