KFC

Reviews

• MS

  Michael S

  Nov 12, 2025
  4.0
  Best KFC and I have been eating KFC all my life. They use big pieces of chicken not like Richmond Mall outlet. Spicy is the best. No one who works at a fast food joint in Richmond can speak english so get used to it
• HI

  Hassan Ibrahim

  Nov 6, 2025
  1.0
  By far the worst run KFC I have had the displeasure of visiting. Staff was absolutely useless, rude and unprofessional. I tried to use a coupon from the "entertainment book" only to be rudely told that I couldn't use it there even though it had their address on it. She then ignored me and started helping the next person. Saw the same lady a week prior telling another person that they wouldn't accept a different coupon that was valid till that day. Seems like they just want you in the door.
• NX

  Nana Xu

  Nov 2, 2025
  1.0
  I bought a burger tonight, which was supposed to have tomatoes, but when I got home, I realized there were none. When I called, I was told the store had run out. I can understand if ingredients are sometimes unavailable, but why not mention it before the customer places an order? It’s fine if there are no tomatoes, but there wasn’t even a simple apology—just a bunch of explanations. On top of that, my fries were cold. Not only were they not fresh, but why would you serve customers cold fries? The person who answered the phone, Puneeti, had a really poor attitude. Although she did offer a solution, her service attitude seriously needs improvement. Honestly, I probably won’t go back to this KFC again.
• SR

  Sharon Rana

  Oct 25, 2025
  1.0
  I ordered online and when I called the store to ask a question the girl answering the phone was so rude and she hung up on my husband. We asked for spicy white meat which we were told they didn't have. Then she proceeds to tell us there is an extra charge for white meat, which we said was fine. I asked her to give me whitr meat and would pay the difference when picking up the order. She then said she doesn't know the price difference and that we were being rude. They also said they don't have vegetarian options when they advertise it. We had a credit from a previous order and the girl on the phone said she didn't have such credit This store is always making mistakes and has the worst service.
• AB

  Arjun Bains

  Oct 10, 2025
  1.0
  Ordered a 4 piece meal, spicy with gravy.....Instead they gave me regular chicken, which was mushy and sour tasting. The gravy was half full and fries were stale. Will not be going back to this terrible location.

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