Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
419 reviews
5 stars
211
4 stars
125
3 stars
42
2 stars
16
1 star
25
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and attentive staff, highlighting specific employees for their exceptional service.
Food Consistency
Feedback on food quality was mixed; while some enjoyed the burgers and ice cream, others reported issues with cold or poorly prepared items.
Cleanliness
The cleanliness of the facility received both positive and negative remarks, with some customers noting it was clean while others found the bathrooms unsanitary.
Pricing Concerns
Several reviews mentioned high prices, particularly for ice cream, leading to concerns about value for money.
Order Accuracy
There were multiple complaints regarding incorrect orders and lack of attention to detail in food preparation.
- DHDov HarelNov 13, 20251.0I’m never coming back again and am never giving dq another chance. Hate everything about this establishment!
- XWxavier wongNov 7, 20255.0Great place nice workers and amazing food to eat.
- ALAnnia LeeOct 19, 20254.0My afternoon snack #kidsmeals with the parents. I definitely rather have a dilly ice cream bar than a toy 😅 anyday, option for something other than 🍔 with a refreshing with the Misty-Slush 👍 perfect. The lady working the counter was fantastic, if dining in just order then grab a seat and they bring order promptly, staff was attentive and friendly, they were not on their phones, spoke only English amongst each other and helpful with the seniors. I must note they a much better location and more clean than others in Richmond for sure. Curious why DQ not have a bright light atmosphere for their establishments though ?
- GNgordon neilsonOct 19, 20251.0Disappointed! Ordered the original cheeseburger with fries, did not finish. Fries were cold and stale, burger was cold and sad, lacked any grill flavour or colour, it was grey and lifeless without any flavour. Will not return to this location
- RMRico MaSep 28, 20255.0The food was great but the ice cream cake? Not so much. The service was great though
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill in Richmond offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, Blizzard® Treats, signature shakes & malts, Grillburgers®, chicken strip baskets, and ice cream cakes through DQCakes.com.
What are the opening hours of Dairy Queen Grill & Chill in Richmond?
The restaurant is open daily from 10:00 AM to 10:00 PM. On November 11, 2025, it opens at 11:00 AM and closes at 10:00 PM. It is closed on December 25, 2025, and January 1, 2026.
Does Dairy Queen Grill & Chill in Richmond have seating options and amenities for families?
Yes, it offers both indoor and outdoor seating, high chairs for children, free WiFi, restrooms, and is family-friendly and wheelchair accessible.
Can I order Dairy Queen Grill & Chill menu items online for pickup?
Yes, you can place pickup orders using their online ordering service at https://www.dairyqueen.com/en-ca/order/pickup/n/27052/.
Where is Dairy Queen Grill & Chill located in Richmond?
It is located at 11099 No 1 Rd Unit 140, Richmond, BC, V7E 1S6, Canada.
Are there any nearby places where customers can visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby places include Okome, a Japanese restaurant; Fresh Slice Pizza for more casual dining; and McMath Park for outdoor activities and relaxation.
Is there public transit or other notable landmarks near Dairy Queen Grill & Chill to help customers find the location?
The restaurant is close to the Briar Gate Townhomes landmark, which can assist in locating the area. Additionally, there are multiple nearby businesses like Shoppers Drug Mart and BMO Bank of Montreal for reference points.
Are there other food options near Dairy Queen Grill & Chill in Richmond?
Yes, besides Dairy Queen itself, nearby food options include Okome, a Japanese restaurant, Fresh Slice Pizza for pizza lovers, and Caesar's Steak & Lobster House Ltd for steak and seafood.
Does Dairy Queen Grill & Chill offer any special programs or deals for customers?
Yes, customers can download the Dairy Queen app for exclusive deals and mobile ordering rewards.
Is Dairy Queen Grill & Chill in Richmond accommodating for customers with children or special needs?
Yes, the location is family-friendly, welcomes children, has high chairs, wheelchair accessibility, and offers free WiFi and restrooms to ensure comfort for all customers.