Business Details
About
Mexican RestaurantChipotle Mexican Grill
Location
Hours
Reviews
2.7
799 reviews
5 stars
270
4 stars
64
3 stars
34
2 stars
54
1 star
377
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers reported consistently small portion sizes, leading to dissatisfaction and complaints about feeling underfed.
Service Quality
Customer service experiences varied widely, with some staff being praised for their friendliness and attentiveness, while others were described as rude and inattentive.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the restaurant.
Food Quality
There were mixed reviews on food quality, with some praising the taste while others reported issues like overcooked meat and cold food.
- AAAngelaJan 5, 20261.0The first girl was doing fine with making my order then the brown girl beside her started rushing to get my bowl and i said wait a second, i dont know if that made her upset or what but when she got my bowl she gave me the smallest portion of chicken i have ever gotten from any chipotle in the lower mainland so i walked out horrible customer service!!
- KCKevin ChengJan 3, 20265.0It seems like management revamped their staff and they're a lot better than the old ones. My orders have been a lot more consistent with the new staff. Casey has been awesome every time he's served me.
- CCCathy ChowJan 2, 20263.0Portions way off. Have to say both times I've been here, it wasn't very good. This time, only one kind of rice available and it was mushy and not enough protein was given.
- VBvisual binderDec 31, 20251.0Shitty location. Dirty, inattentive employees, some of them were sitting at tables just chatting. Portion size was so small, and they wanted to charge me extra for vinaigrette? Either all the other places I’ve been to has just been kind or something is going on here
- SSShmonkedDec 26, 20251.0NEVER go to this chipotle, rude customer service upon immediately lining up, terrible portion sizes (3/4 to almost half a scoop for double meat for both scoops). Tried to give this place multiple chances but every single time rude, small portion sizes and just unclean.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Richmond, BC?
Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Richmond?
It is located at 1845-4720 McClelland Rd, Richmond, BC, postal code V6X 0M6, Canada.
How can I contact Chipotle Mexican Grill in Richmond?
You can reach them by phone at +1 604-284-5119 or via email at BC.4321.RichmondCent@chipotle.com.
Does Chipotle Mexican Grill offer online ordering?
Yes, you can order online by visiting https://www.chipotle.ca/#menu.
What type of cuisine does Chipotle Mexican Grill serve?
Chipotle Mexican Grill specializes in Mexican cuisine and fast food.
Is Chipotle Mexican Grill open on Sundays?
Yes, it operates from 10:45 AM to 11:00 PM on Sundays as well.
Can I connect with Chipotle Mexican Grill on social media?
Yes, Chipotle Mexican Grill has a Facebook page at https://www.facebook.com/112304721866939 and a Twitter handle @ChipotleTweets.
What nearby shopping options are available when visiting Chipotle Mexican Grill?
Nearby shopping options include Walmart Canada and Central at Garden City shopping center, which also features a cinema and landmark building.
Are there other food options near Chipotle Mexican Grill?
Yes, nearby food options include Burger King, McCafé, McDonald's, TSUJIRI Richmond Matcha Infused Restaurant, Bánh Mì Très Bon, Fatburger, The Grilled Hub, Hellcrust Pizza Richmond, Freshslice Pizza, and 味匠 sushi restaurant.
What nearby services can customers use when visiting Chipotle Mexican Grill?
Nearby services include Western Union for financial services, Minute Key locksmith, medical clinics like Megafu Medical Clinic at Walmart Richmond, and several dentists such as Bridgewater Richmond Dentist and Apple Dental Implant Centre.