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McDonald's

3.5
(629 reviews)

Business Details

99-11th Avenue E., Prince Rupert, BC
V8J 2W2, Canada
(250) 624-6190
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
99-11th Avenue E., Prince Rupert, BC
V8J 2W2, Canada

Hours

Reviews

3.5
629 reviews
5 stars
194
4 stars
149
3 stars
154
2 stars
56
1 star
76

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, often receiving the wrong items or missing items altogether.

Service Speed

While some reviews praised the fast service, others noted long wait times, especially during busy hours.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rude or unhelpful interactions.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting clean facilities while others pointed out unsanitary conditions.

Food Quality

Food quality was inconsistent, with some customers enjoying fresh meals while others received cold or poorly prepared items.
  • SK
    Steven Kelly
    Feb 17, 2026
    1.0
    I continue to be deeply frustrated and concerned by the treatment I receive as a delivery courier (primarily via DoorDash, previously Uber Eats) at this McDonald's location. As one of the few Indigenous drivers in the area working hard to provide reliable service, I have experienced what appears to be targeted and discriminatory behavior that other couriers do not face. Staff and managers have told me they prioritize in-store "real customers" over delivery orders, leading to prolonged waits, deliberate ignoring at the pickup counter, and avoidance of me personally whenever I enter the restaurant. This has been consistent across multiple visits. Additionally, there is clear selective enforcement regarding equipment: Staff do not ask other food couriers to show or use food/thermal bags, yet one manager (referred to as Carlito) has repeatedly become upset with me specifically for not having one. At the time—and still currently—Uber Eats does not require drivers to use insulated delivery bags (it is recommended for food safety but not mandatory). While some restaurants may prefer or request bags, the inconsistent application here—demanding it only from me and not from others—further contributes to the sense that I am being singled out. This pattern has forced me to block the location in the Uber Eats app entirely and, unfortunately, DoorDash offers no such option, leaving me with limited choices. I have also deleted my personal McDonald's app account to sever any further connection. McDonald's promotes values of inclusion, fairness, and community respect, yet the experiences at this location fall significantly short. Delivery partners deserve equitable treatment, prompt service, and professional courtesy regardless of background or appearance. I urge other people and food couriers—particularly from underrepresented or Native / Indigenous communities—to approach this store with caution and explore alternative pickup locations. Management and corporate oversight are urgently needed to correct these ongoing issues and ensure all customers and partners are treated with dignity and consistency. This review reflects my repeated, personal experiences over an extended period.
  • JG
    Justin Gee
    Feb 5, 2026
    1.0
    Place sucks order the same thing everymorning and they still get it wrong. Don't go here
  • GS
    Gavin Sweet
    Dec 31, 2025
    1.0
    Showed up at 1255. Their website says they are 24/7. Google says they are 24/7. Signs out front said 24/7. There was staff in there. Lady in drive through said something about kitchen closed. Couldn’t really understand. Sooooooo 1 star for this place for lying to me and making my stomach sad.
  • DD
    David
    Dec 14, 2025
    2.0
    Fast service, but they keep forgetting my items. Edit: fries forgotten AGAIN
  • TT
    Trish Tasker
    Dec 12, 2025
    2.0
    Just spent $65 and everything is rock hard 😟 very unhappy

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Prince Rupert?

McDonald's in Prince Rupert is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-through service?

Yes, the McDonald's in Prince Rupert offers drive-through service 24/7.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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