Many customers reported poor service, including rude staff and lack of acknowledgment when ordering.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to frustration among customers.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions in the restaurant.
Drive-Thru Efficiency
Customers experienced long wait times in the drive-thru, with some noting a focus on drive-thru orders over dine-in.
Food Quality
Mixed feedback on food quality, with some customers receiving cold or improperly prepared items.
CP
cory peterhans
2 days ago
1.0
Once again the 15 th ave location takes my money and order yet gives me not what I asked for but something they chose instead.
How can this restaurant consistently fail to provide even the simplest order correctly?
I am sick and tired of them getting away with providing the crappiest service possible.
Someone needs to provide training to the employees because they all seem clueless.
LV
lukas villemure
6 days ago
1.0
If you work Really Early like 4 in the morning, they won't serve you because all McDonald's are down for some weird reason. Why do they advertise 24 hours when they can't even serve you at 4 in the morning?
JB
Janie Badgley
Nov 15, 2025
2.0
We work night shifts on the weekends and that is the only reason we are forced to keep giving these establishments chances, doesn’t matter if we go to the one on 5th or 15th or even Victoria st the service is 95% of the time absolutely horrible. Yes I understand it is the middle of the night and no one wants to be at work but coming from someone one who serves in a restaurant and works 2 public service jobs y’all gotta suck it up you chose this job. As for the food always very poor quality. I always get the around the same things with one singular modification and they somehow almost always mess it up and seem to act as if it is rocket science, it’s not.
NO
No One
Nov 6, 2025
5.0
I ordered thru the app. Usually it gives me options how to pick up I usually say Drive Thru. This one time it didn't say that....I was in the drive thru and my stuff was on the counter inside. 🥺😥 I'm so grateful to the ladies in there. Thank you. I appreciate you. ♥️ Ford helping an old lady out
SI
Sara Irvine
Oct 28, 2025
2.0
Very strange experience this evening in the drive-thru. Everything was correct on the screen when before I drove up to the window, including 2 McChicken packets. I remember thinking - hmm is two packs enough? And deciding, yeah it's fine. My daughter says WOW! $30? And we had a short talk about inflation while I drove up to the pay window.
At the pay window, she says '36 dollars' and I should have been more firm, but I said - Oh, that's weird - is there a receipt? She said, at the next window.
Then at the next window, I received my items and started to check for the receipt, and I noticed there was LG fries (I ordered med, and my drink was med, so that's strange) and a second burger! So I said - Oh! This isn't mine maybe? I have an extra burger - maybe it's the truck behind me?
They said - no. You PAID for it!
And I felt confused and should have stayed and double checked the receipt... but I didn't. And of course there isn't a receipt in the bag. And the extra burger was a McChicken burger which I thought maybe they mixed up the sauce for a burger and that's what happened - but no, because I still got the sauce packs!
I should be grateful I got extra things - but is it extra if I paid for it? Did they intend to charge me extra and pocket it? Reading through reviews sounds like they mess up a lot - are they pocketing money on messed up orders?
And finally, this is the state of my burgers. The McChicken doesn't even have the right sauce? So strange...