While many customers praised the friendly and helpful staff, there were notable complaints about rude service and poor management.
Food Quality
Customers expressed mixed feelings about food quality, with some enjoying the ice cream and burgers, while others reported issues with freshness and portion sizes.
Pricing
Several reviews mentioned that prices are high compared to other fast food options, leading to dissatisfaction regarding value for money.
Cleanliness and Environment
The location was generally described as clean, but some customers noted the need for renovations and accessibility improvements.
Customer Service Issues
There were multiple reports of order mistakes, poor handling of complaints, and refusal to honor promotions, leading to frustration among customers.
JT
Jacqueline Talbot
Nov 9, 2025
1.0
Took my kids there for ice cream, the person taking the order couldn't understand the simple order. Two cones, one dipped one plain. Handed my son a tiny cone with almost no ice-cream on top then a regular size one also plain. I told them I didn't order a tiny cone. I need a regular sized dip. I had already paid, they begrudgingly gave me my sons dipped cone then tried to charge me a second time! I told them Im not paying for youre mistake 😡 then she starts in trying to give me some speech about how this wont happen again. As if I didn't place a simple order then pay an outrageous price already. I sure's hell wasn't paying a second time for something I didn't ask for
CN
Cindy Nustad
Nov 8, 2025
1.0
Worst experience ever food was ice cold manager Wouldn’t even correct the situation way too high of prices for terrible service and food
AH
Alex Huber
Oct 9, 2025
5.0
Real food, great staff, Deb always takes care of us, nice to see lots of students in the store, will frequent
DS
Dawn Stein
Sep 9, 2025
5.0
Very friendly and a tentative crew! And the food was great
KE
K E
Jul 28, 2025
4.0
This is where I go for ice cream late in the colder months. Always do drive thru. Never get anything but ice cream. I like it. Only thing that could make it better is more ice cream variety and open 24 hours!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Prince George?
Dairy Queen Grill & Chill in Prince George is open daily from 10:00 AM to 11:00 PM.
What types of food and treats are available at this Dairy Queen location?
This Dairy Queen offers classic fast-food items including burgers, fries, soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, and DQ Cakes.
Is Dairy Queen Grill & Chill suitable for families with children?
Yes, this location is family-friendly with booster seats, high chairs, and amenities suitable for kids.
Does this Dairy Queen have indoor and outdoor seating?
Yes, there is both indoor seating and outdoor seating available at Dairy Queen Grill & Chill in Prince George.
Are there any mobile ordering or rewards options for customers?
Yes, customers can use mobile ordering and rewards through the Dairy Queen app for exclusive deals.
Does Dairy Queen Grill & Chill provide free WiFi for customers?
Yes, free WiFi is available for customers dining at this location.
Where is Dairy Queen Grill & Chill located in Prince George?
It is located at 1924 3rd Ave, Prince George, BC, V2M 1G7, Canada.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit nearby places such as Prince George City Church park to relax, or the Prince George Humane Society Cat Adoption and Humane Education Centre if you're interested in animal adoption.
Are there any nearby financial or professional services around Dairy Queen?
Yes, nearby professional services include Gilchrist Financial Services for financial help and B C Assessment Authority for professional services.
Can I combine a visit to Dairy Queen with a vehicle service nearby?
Absolutely, you can visit nearby automotive services like Hands On Car Wash Inc for car wash and detailing or Integra Tire and Auto Centre for tire and auto repair.