Numerous reviews highlighted rude and unhelpful staff, with reports of aggressive behavior and dismissive attitudes from management.
Cleanliness
Customers frequently reported unsanitary conditions, including dirty floors, sticky seats, and unclean bathrooms.
Food Quality
Many reviews mentioned poor food quality, including cold, soggy, or improperly prepared items, leading to dissatisfaction.
Parking Issues
Several customers experienced problems with parking tickets issued by Royal Parking, causing frustration and dissatisfaction with the location.
Inconsistent Experience
While some customers reported positive experiences with friendly staff and good service, these were overshadowed by a majority of negative feedback.
HH
Hilary Hansen
3 days ago
4.0
So I usually come to this location even though it's further because they have a drink dispenser. However the last couple times I've been it's been off so I hope they are not phasing it out like at other locations.
MS
MF Shaman
Nov 5, 2025
4.0
I have been waiting for years for McDonald's to get off their duff and come up with a Veggie burger. Finally, after years of waiting, they have two - one regular and one spicy.
The McVeggie is fine, uninspired. The logical option for McDonald's to improve this is to allow all the burgers to have a veggie paddy substituted for the beef patty. I think the veggie paddy would make a great Veggie Quarter Pounder with Cheese. It doesn't need to be its own sandwich. Currently the McVeggie is literally served with lettuce and mayo...that's it.
Anyway, it's a start. Now build on it!
Also this restaurant lacks seating, people had to wait for a free table or place to sit.
MH
Ma Heyran
Oct 27, 2025
1.0
I asked for a cup of ice water and she said we don't do that. 😆 won't be back to that location.
CB
Cat Basco
Oct 19, 2025
1.0
I have never encountered such rudeness through the drive through this evening at 7:05 pm. Starting with placing our order through the drive through, inquiring if they still served hot fudge sundae still (2x I asked) both tints she was adding it on the order. I finally just let it go. We we were told to go to the first window to pay, no one was there. Got to second window and the attitude was so rude as she handed out two drinks, first the root beer, the second I heard Diet Coke, I reconfirmed what she said, … Diet Coke. I said I ordered Coke Zero and she snapped and said… it’s the same thing. I said it isn’t. Then she said as she continually tapped on the top of the lid of my drink… I pressed Diet Coke because there is no Coke Zero… and handed me my drink again. Once again, I let it go. Then she handed over the hot fudge sundae and I was surprised to see it in a paper cup (like the French fries container) I asked why it was not in a plastic cup or with a lid atleast and she rudely replied as if she was annoyed and like I was dumb … “no it doesn’t come with a lid”. She turned away and grabbed the bag of food and handed it over. She didn’t even confirm what was in there I had to check. By the time I looked up she had shut the window and was saying something to her co-worker as she turned around to look at us with the look of annoyance and rolled her eyes.
Again… we just let it go: we got home (2 mins away) just to add to the disappointment … the fries were soggy and not fresh and not hot, the burgers were not even warm we had to reheat in microwave as we were starving after a long day and the pop was flat.
I will be heading to another McDonald’s next time even if it means a few minutes further.
DB
David B
Oct 12, 2025
1.0
Dirty floors, sticky seats and dirty trash bins. The worst McDonald's I've been in, in terms of cleanliness.
What are the opening hours for McDonald's at 2330 Ottawa Street?
McDonald's at 2330 Ottawa Street is open daily from 5:00 AM to 1:00 AM.
Does McDonald's offer drive-through service, and what are its hours?
Yes, McDonald's offers drive-through service daily from 5:00 AM to 1:00 AM.
Can I order McDonald's for delivery and when is delivery available?
Delivery service is available daily; Monday to Friday from 5:00 AM to 11:59 PM, and all day on weekends from 12:00 AM to 11:59 PM.
Is in-store pickup available at this McDonald's location?
Yes, in-store pickup is available as one of the pickup and delivery services offered.
What types of meals does McDonald's serve throughout the day?
McDonald's serves breakfast, lunch, and dinner meals.
What payment options are accepted at this McDonald's?
McDonald's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Is McDonald's at 2330 Ottawa Street family-friendly?
Yes, McDonald's welcomes families and children and has a children's menu available.
What nearby restaurants can I visit after dining at McDonald's?
Nearby restaurants include Taco Bell, KFC, Denny's, Starbucks, and White Spot Port Coquitlam, offering a variety of dining options to explore.
Are there convenient transit or banking services near McDonald's?
Yes, nearby you will find The Exchange Network ATMs, Village Credit Union, TD Canada Trust Branch & ATM, and Vancity banks for your convenience.
What local services can I access near McDonald's, such as health or retail?
Nearby services include LIVE WELL Exercise Clinic Port Coquitlam for fitness, Benjamin Moore Tri-City Paint And Design for home decor, and Riverside Dental Group for dental care.