Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
607 reviews
5 stars
231
4 stars
176
3 stars
83
2 stars
44
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and inattentive.
Food Quality
Customers expressed dissatisfaction with the quality of food, noting issues such as cold items, poorly made blizzards, and stingy portions.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area, impacting the overall experience.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their ice cream treats, indicating that experiences can vary.
- MMMalaina MarchandDec 30, 20251.0Chicken was dry and dusty, and they have the nerve to charge an arm and a leg for this. I am so upset and disappointed. They basically sold me garbage because that is where this is going. I might as well just thrown my money in the trash.
- GSGurvinder SinghDec 18, 20255.0Loved my visit to Dairy Queen! The staff was welcoming, and my order was made perfectly. A great spot for ice cream and smiles.
- TBThomas BrownDec 5, 20255.05-Star dessert! We were genuinely impressed, best DQ of our lives.
- SSSienna Hansen salemaNov 26, 20251.0I ordered a small fudge sundae with a cherry on top, but when I got to the window I was given one with cherry syrup. The staff member told me they don’t have cherries, which is fine, but it would’ve been helpful to mention that at the drive thru so I could’ve changed my order. When I asked for a plain fudge sundae instead, I was told they ‘can’t do that’ because it would be a waste, even though I had paid for it. They eventually gave it to me but said they would only do it ‘this once.’ The whole interaction felt unnecessary and a bit unprofessional.
- TBTyler BattyNov 17, 20252.0Compared to other locations, the Blizzards here are never blended properly and have hardly anything in them. Basically just plain vanilla icecream with crumbs. I'm not sure if they keep their ice cream machine temps warmer to save money or what, but it melts right away compared to other Dairy Queens. Staff aren't that friendly.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Penticton?
Dairy Queen Grill & Chill in Penticton is open every day from 10:30 AM to 10:00 PM.
What is the address and contact number of Dairy Queen Grill & Chill in Penticton?
The address is 1449 Main St, Penticton, BC, V2A 5G4, Canada. The main phone number is +1 250-492-5823.
What type of food can I expect at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and other fast food options.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, this location offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and equipped for kids?
Yes, the restaurant is family-friendly, welcomes children, and provides booster seats and seating appropriate for kids.
Does the Dairy Queen Grill & Chill in Penticton offer free WiFi and mobile ordering?
Yes, free WiFi is available, along with mobile ordering and rewards through their app.
Can I order online for pickup at Dairy Queen Grill & Chill Penticton?
Yes, you can place an order online for pickup through their official order page.
Are there any other ice cream shops near Dairy Queen Grill & Chill in Penticton?
Yes, Orange Julius is a nearby ice cream shop where you can explore more dessert options.
Which restaurants are close to Dairy Queen Grill & Chill in Penticton for other dining options?
Nearby dining options include Japanese Kitchen Kura, a Japanese and sushi restaurant, Little Caesars Pizza, and A&W Canada, a fast food burger restaurant.
Are there any convenient amenities near Dairy Queen Grill & Chill for customers?
Customers can find nearby amenities such as the RBC Royal Bank ATM, Chevron gas station, and Henry Nail & Spa for additional convenience and services.