Customers reported inconsistent food quality, with some experiencing fresh and flavorful meals while others found the food to be stale or poorly prepared.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and a lack of assistance during busy times.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of dirty tables, overflowing garbage, and unkempt dining areas.
Portion Sizes
There were mixed reviews regarding portion sizes, with some customers feeling shortchanged while others were satisfied with their servings.
Positive Experiences
Despite the negative feedback, several customers praised specific staff members for their excellent service and the overall positive atmosphere during their visits.
AB
Alisa Bobowski
3 days ago
5.0
I think this is delicious Mexican food in North Vancouver! I get take out and it is always fresh ingredients and tasty!
OM
Owen Constantis Manzer
Jan 5, 2026
5.0
Always fast and friendly service at this location. Premises and bathroom almost always spotless, and everything stays well stocked. I can tell everyone works hard here!
MM
Mehrdad
Jan 4, 2026
5.0
At the corner of the Lonsdale Ave. this is very convenient for walking visitors while who's driving may getting hard time to find a parking. Dining was spacious with mostly bar chairs. Food was great as you expected. If you like Mexican food, this is highly recommend. I personally prefer bowl type food. In add-on options be aware that Guacamole and White cheese are not free! Fountain drinks available with refill option.
MB
Maddie Briden
Dec 4, 2025
1.0
Staff were very rude and disengaged did not help with any questions. I wanted steak was dry and looked like jerky. Maximum five pieces of steak in container looks like they might’ve been 12 hours old so we didn’t get steak When got to the counter, the staff was confused when got to the till it was charged wrong and the solution to getting a refund was very lengthy and unnecessary. Was asked if I wanted a free side, but all I wanted was a refund for the money. I dropped my queso on the floor, which I will take was my fault however, when I looked at the staff and said I’m sorry I dropped my queso. I was met with blank stares no help was given or offered or even a word out of their mouth I had to go back-and-forth between the napkin station which was dirty and not refilled to pick up my queso off the floor. There were about seven people working in front of house no questions were answered and no help was given when needed. I honestly think all of the workers need a retraining and how to deal with customer service scenarios just to make everyone’s night a little smoother
KY
Kalash Yadav
Nov 30, 2025
5.0
I don’t usually write long reviews, but this visit honestly deserved one. I went to this Chipotle a few days ago, and the experience stayed with me in the best way. From the moment I walked in, the store felt clean, welcoming, and organized — you can always tell when a team actually cares about their space, and this crew definitely does.
What really made the visit special was the service. Harsh was helping us in line, and he treated us with such genuine kindness. He wasn’t rushing anyone, he wasn’t frustrated — he was patient, respectful, and warm, making everyone feel comfortable even during a busy moment. It’s rare to find someone who brings that kind of calm energy into their job, and it made such a difference.
The food itself was perfect — fresh, warm, and full of flavour. You could taste the quality in every bite. It felt like the team really took their time with each bowl instead of just throwing ingredients together. The portions were great, everything looked clean, and the ingredients tasted like they had just been prepared. Even watching the staff work behind the counter, you could see how smoothly they moved and how well they supported each other.
What touched me the most was that it didn’t feel like just another fast-food stop. It felt like a place where the staff actually cared about the people walking through the door. Harsh checking in with guests, the team working in sync, the fresh food, the clean environment — all of it reminded me that small moments of kindness during everyday errands truly matter.
This visit made my day, and honestly, it made me appreciate good service even more. I left feeling happy, satisfied, and grateful. Thank you to Harsh and the entire team for making something as simple as getting a meal feel special. I’ll definitely be coming back — not just for the food, but for the people who make this place feel so welcoming.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 1301 Lonsdale Ave, North Vancouver?
Chipotle Mexican Grill at 1301 Lonsdale Ave is open daily from 10:30 AM to 11:00 PM.
Is Chipotle Mexican Grill at 1301 Lonsdale Ave currently open?
Yes, the restaurant is currently open and not closed permanently.
How can I contact Chipotle Mexican Grill in North Vancouver for inquiries or reservations?
You can contact them by phone at +1 604-770-3209 or via email at BC.4040.NorthVan@chipotle.com.
Can I order food online from Chipotle Mexican Grill at this location?
Yes, you can place your order online by visiting https://www.chipotle.ca/#menu.
Where is Chipotle Mexican Grill located in North Vancouver?
It is located at 1301 Lonsdale Ave, North Vancouver, BC V7M 2H7, Canada.
Which nearby restaurants can I visit around 1301 Lonsdale Ave after dining at Chipotle Mexican Grill?
Nearby dining options include Lonsdale Kabab (Middle Eastern cuisine), Kinton Ramen (Japanese cuisine), Karla's Brooklyn Pizzeria (pizza), and Kingston 11 Reggae Cafe (Caribbean cuisine). You might enjoy exploring these places for a variety of flavors.
What are some nearby services close to Chipotle Mexican Grill at 1301 Lonsdale Ave?
Nearby services include Shoppers Drug Mart (pharmacy and convenience store), BDC - Business Development Bank of Canada, and Local Garage Door Repair North Vancouver for home services.
Are there any nearby attractions worth visiting near Chipotle Mexican Grill in North Vancouver?
Yes, The Lonsdale, a landmark and historical building, is nearby. It’s a great spot to visit before or after enjoying your meal.
Does Chipotle Mexican Grill at 1301 Lonsdale Ave have a social media presence?
Yes, you can find them on Facebook at https://www.facebook.com/101093375854960 (Facebook page: ChipotleNorthVan) and on Twitter at @ChipotleTweets.
What cuisine type and service categories does Chipotle Mexican Grill at 1301 Lonsdale Ave offer?
They serve Mexican cuisine and operate as a fast food restaurant, Mexican restaurant, and caterer.