The Boathouse Restaurant

Reviews

• JC

  Jocelyn Co

  Jan 2, 2026
  1.0
  Came here for NYE. What a mistake. It took more than 5mins for someone to acknowledge us. We had a reservation for 8pm. She came back to say they're just checking on our booth. When they sat us, it was in the bar area, at a table by the window, not a booth. That's ok & was pleasantly pleased we were seated at a window table. This is where it gets worse. Our 'server' never acknowledged us. At all until we said something. We were pretty much seated at the same time as 2 other couples. They were seated across from us. When she came around to say hello & take drink orders, she completely skipped over us. Ok. So we wait. The other tables get their drinks - still nothing. She then comes around with bread baskets. She actually dropped one off at our table but said nothing. Even better. I look in the bread basket, no butter. Another server came around to drop something off at another table so we tell her that no one has come to see us yet. She apologizes and says she'll get our server. She (I think her name is Lauren) finally comes to our table. My boyfriend points out that we have yet to be acknowledged - she blurts out bascially at the top of her lungs that she's doing her very best but they've busy. From what I could see, she had no more than 8 tables in our section from when we walked in. Maybe 5 tables. She then repeated this twice & now everyone is looking at us. She takes our drink orders & I tell her we'll order now. So we put our food order in at the same time as our drinks. Our food took almost an hour. When the food arrived, it was warm at best. Mind you they have a set menu. We both ordered the sirloin & lobster tail. Just really poor service all around. The table behind us was paying their bill with the same server. She ended up giving & charging them for the wrong bill. I think this 'server' needs some additional training because this was ridiculous. Google should really give the option to give 0 stars.
• SB

  Susie Bakajic

  Jan 2, 2026
  1.0
  Update - thank you for the feedback link and yes, I will fill out your form. I didn't realize you are now an AMERICAN company. Anyone who follows your link will see the long list of American based restaurants your parent company oversees and way way way down at the bottom, is the Boathouse. Even more of a reason not to go back. Original post: Not worth going to this location at all anymore! You're better off enjoying many of the other amazing restaurants in New West. My friends and I made NYE reservations and we were disappointed with their set menu. When the best part of the meal is the free bread and salad at an establishment like this, you know it's bad. The seafood and prime rib was all completely over cooked, worse than what you would expect at a budget buffet, like it had been sitting under a warning lamp for days. When the manager came around as he heard we were disappointed with the meals, he didn't even look like he gave any care to the lack of quality. We regretted giving this location another chance and will only be going to the Boathouse in Port Moody. Oh and funny enough, if you take a look at the previous reviews, they don't even bother responding anymore unless you leave a positive review. Such a shame.
• HH

  Henry Hani

  Jan 1, 2026
  1.0
  This was, without exaggeration, the most catastrophically poor dining experience my wife and I have ever endured. We make this statement as individuals who have patronized The Boathouse for well over a decade and who once regarded it as a reputable and reliable establishment. What occurred during this visit represents a complete institutional collapse—operationally, professionally, and gastronomically. To begin, the concept of a reservation is entirely fictional at this location. Walk-in patrons were blatantly prioritized while guests with confirmed reservations were left waiting, disregarded, and confused. This reflects either gross incompetence or deliberate mismanagement, both of which are unacceptable. Disorder and indifference defined the evening from the outset. Our assigned server, Lauren, demonstrated a level of unprofessionalism and ineptitude that is indefensible. An appetizer we ordered was visibly passed around the restaurant by multiple staff members who appeared entirely unaware of which table it belonged to, before simply walking away with it. The appetizer arrived more than 30 minutes later, an unjustifiable delay by any standard. The main courses were equally appalling. The food was dry, insipid, and completely devoid of seasoning or care, bearing no resemblance to the quality this restaurant once claimed to provide. There was no follow-up, no check-in, and no concern shown whatsoever. We were forced to retrieve pepper from an empty table because our server never returned. This level of neglect would be embarrassing at a diner, let alone an establishment that markets itself as upscale dining. After finishing our meal, we waited an additional 30 minutes merely to pay, standing and being repeatedly ignored. When Lauren finally approached, she processed payment, removed the tip while actively engaged in conversation with another employee, and walked away without a single word—no thank you, no goodbye, no acknowledgment. The interaction was dismissive, degrading, and profoundly disrespectful. It was unmistakably clear that the sole objective was to extract payment, not to provide service. The overall environment has devolved into chaos. Staff openly laughed, socialized, and loitered while guests waited excessively for food, service, and payment. There was no visible leadership, no accountability, and no operational control. What was once a respected dining establishment has deteriorated into a disorganized operation staffed by individuals who appear entirely untrained in even the most fundamental principles of hospitality. We reside in New Westminster and can state unequivocally that we have never experienced anything remotely this egregious. After more than ten years of loyalty, this visit marked the final straw. Unless this restaurant undergoes a complete and demonstrable overhaul and proves it can return to the standards it once upheld, we will never return. This was an infuriating, humiliating, and disgraceful experience from start to finish.
• JK

  Jeremy Kwok

  Dec 26, 2025
  1.0
  Went there on Christmas. We were one of the first parties there when it opened. It felt like they've never opened a restaurant before, very unorganized. Once seated, the server gave us dinner menus...I then asked for the brunch menu, he wasn't aware of any brunch menu even though it said it was available on the website and on the sign outside. He came back with lunch menus and said only that or dinner menu was available. That was the last time we saw him, 15 minutes went by and not even water. I saw plenty of other staff walking around, some were serving other tables, some cleaning glasses that were already on the tables..I understand it's Christmas day but there was no shortage of staff. Since we weren't being served in any capacity, we decided to leave. We walked by plenty of staff, past the hostess' to the front door and no one even noticed. Just a brutal experience.
• SS

  Simran Saigal

  Dec 26, 2025
  1.0
  Visited The Boathouse Restaurant on December 25th (Christmas Day) and honestly, it was one of the most disappointing dining experiences I’ve had. When we made our reservation, we were never informed that the restaurant would be operating on a set holiday menu with extremely limited options. This was only mentioned once we arrived. We waited about 30 minutes to be seated, which was completely understandable given that it was Christmas, and we were patient about it. Once we got to our table, our server asked what we’d like to order and we explained that we only wanted to get the share plates/starters, which were still being offered. Instead of explaining things clearly, he said he needed to check with the manager, which immediately felt uncomfortable, especially since we hadn’t been told about any restrictions beforehand. We were then asked if we wanted to move to the bar, which was frustrating after waiting so long for a table. At that point, the experience already felt dismissive rather than welcoming. The service after that was extremely poor. Our server barely checked in, made no effort to explain the situation properly, and seemed completely unbothered when we decided to leave. We were later told that everyone who made a reservation was notified about the holiday menu, which simply wasn’t true in our case. I’ve eaten out many times, including during holidays, and I’ve never had an experience like this. No matter how good a restaurant thinks its food is (and in this case, it wasn’t anything special), service is what really sets a place apart. Unfortunately, that was completely lacking here, and it’s the reason we won’t be returning.

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