Feedback on staff friendliness is mixed; while some customers praise helpful and friendly staff, others report rude service and long wait times.
Cleanliness
The store is generally noted for being clean and well-organized, although some customers have reported issues with expired products.
Pricing
Many customers find prices to be higher than competitors, with some expressing disappointment over perceived price discrepancies and value.
Product Quality
While some customers appreciate the freshness of produce and bakery items, others have raised concerns about the quality of pre-made foods and expired items.
Parking and Accessibility
Parking is often mentioned positively, with many customers appreciating the availability of underground parking, though some find it inconvenient.
LM
Lucia MB
Nov 14, 2025
1.0
Worst customer service! I usually enjoy shopping at Save-On because the store is clean and the products are good quality. However, every time I visit this particular location, there is a young cashier who consistently has an attitude. It makes the experience very unpleasant. I believe the store should reconsider their customer service standards and ensure that staff provide respectful and friendly service, as customers deserve to be treated well.
AC
Abdurrahman CAN
Oct 20, 2025
4.0
Clean and quiet place, but parking is a bit difficult.
HI
Hypty Adolfo II
Oct 16, 2025
1.0
Cashier
CA
Cathryn Anderson
Oct 16, 2025
5.0
Staff was very friendly and helpful
JJ
Jason Jimenez
Oct 10, 2025
1.0
This is the third time this person is been rude to me for having cash only and not card and having to cancel the transaction when she could ask hey are you paying card or cash today? Instead of getting upset I just got off a long day at work as well and I spent almost $200 like I frequently do I believe it was cashier no.5 again terrible service
Save-On-Foods is located at 270 Columbia Street E, New Westminster, BC, V3L0E3, Canada.
What are the regular operating hours of Save-On-Foods?
Save-On-Foods is open daily from 7:00 AM to 10:00 PM.
Is Save-On-Foods open on holidays?
Save-On-Foods has special holiday hours: open 7:00 AM to 10:00 PM on November 11; 7:00 AM to 6:00 PM on December 24 and 31; closed on December 25; and open 8:00 AM to 6:00 PM on December 26 and January 1.
Does Save-On-Foods sell organic and prepared foods?
Yes, Save-On-Foods sells organic products and prepared foods.
What payment methods are accepted at Save-On-Foods?
Save-On-Foods accepts debit card payments and does not require cash only.
How can I contact Save-On-Foods customer service?
You can contact customer service at Save-On-Foods via email at customer_service@saveonfoods.com or by phone at +1 604-523-2581.
Is there a pharmacy available at Save-On-Foods?
Yes, Save-On-Foods includes pharmacy services.
What nearby healthcare services are close to Save-On-Foods?
Nearby healthcare services include Dr. Lee Julian family practice, CBI Health Centre for physical therapy, Fraser Orthopedic Institute, and Apple Dental Implant Centre.
Are there nearby dining options near Save-On-Foods?
Yes, nearby dining options include Steve's Poke Bar for Hawaiian seafood, Quesada Burritos & Tacos, Starbucks coffee shop, and Noodlebox for Asian fusion and vegetarian cuisine.
What other services and amenities are near Save-On-Foods?
Nearby amenities include TD Canada Trust Branch and ATM for banking, New Westminster Floral Company for flowers and gifts, and MOVE Yoga.Pilates.Dance studio for fitness.