Numerous reviews highlighted poor customer service, including rude staff and lack of attention to customers.
Food Quality
Many customers reported dissatisfaction with food quality, mentioning issues like small portions, greasy chicken, and incorrect orders.
Service Speed
Several reviews noted slow service, with long wait times and inefficient handling of orders.
Cleanliness
Some customers expressed concerns about cleanliness, mentioning unsanitary conditions and lack of proper food handling practices.
TK
Thilina Kulathunga
3 days ago
5.0
Today, I went this KFC just to have my lunch and saw a beautiful thing. The lady called sudarshana and the staff did amazing job. Some old guy came by and ordered something and his card didn’t go through. This man just left without even watching sudarshana’s face. Sudarshana rushed in called him back and asked him to wait. The staff from the kitchen they’ve already made what he asked and gave him that free of charge right away. The customer might’ve been emptied pocket and tried to walk away empty hand and hungry. Sudarshana & Staff Thank you very much what you guys did. I’m just impressed about you guys ❤️🙏🏻💪🏼
MM
Mat
4 days ago
5.0
Food was good, service was quick and employees were very respectful. The promotions on the app offer a pretty good value for your dollar. I recommend going before or after 12am because it’s less busy and you won’t get caught in the lunch rush especially if it’s Tuesday.
RS
R S
Jan 2, 2026
1.0
Absolutely useless employees. Ordered a "bucket" of popcorn chicken and I received this tiny little box. Asked the lady working there that it's supposed to be a "bucket" I ordered for $10 (literally shows a "bucket" and says "bucket" when you order) and she said rudely "that is a bucket" and it's $15 dollars. Like that's supposed to make the situation better?? Even though it's false and they don't even know their own prices of menu items? Great employees!
I asked again....
Does this look like a "bucket" to you or a tiny box? She said the company just calls it a bucket...whatever that means. The multi billion dollar company KFC must have zero clue what a "bucket" is all of a sudden. Since you know, they have been using "buckets" for 100 years.
And to boot these incompetant employees didn't even bother to check the order and put the 3 sauces it's supposed to come with. Guess I should have checked since it's super difficult to put sauces in a bag. It wasn't even like it was busy or anything. Just pure "don't care attitude".
So tired of these food places taking your money and not even giving you what you pay for. Blatantly just ripping people off.
Incompetance with an attitude at it's finest. If you see this review "managers of this location" you need to get your employees some training.
Don't worry, I won't be back.
JM
JASLEEN KAUR MANGAT
Dec 25, 2025
1.0
We just had a really very bad experience over there , first of all the staff attention towards customer was zero they dont even listen to you if you try to call , i tried to call them thrice ,zero customer service. After we go there for dining just had burgers , when we were in middle of our bites they said you have to go out we dont allow after 11pm , i totally agree but atlrast let us finish our food but noo they said you have to go out we need to close the store then why they allow us for dine in in closing hours. It was not that kfc we used to visit there were three girls all are unaware about customer service
JJ
Jesse
Dec 15, 2025
1.0
Horrible drive-thru experience. Every time I order at this KFC location, the clerk asks if I can park my car by the concrete wall adjacent to the drive-thru ordering window. I normally comply as it's not too much of an inconvenience but still annoying knowing that I'm not getting the full drive-thru experience. Tonight was terrible. I was asked to pull my car to the back parking lot (due to cars parked by concrete wall) and this is a big inconvenience (have to go back into traffic and circle around). I asked about wait-time. She replied 4 min. I refused and instead of respecting my decision not to, the clerk calls the manager. Manager was rude and orders me to the back parking lot. I refused saying this is a drive-thru so why should I. She replied there are other customers waiting behind. I replied I got here first, it's only a 4 min wait time and am I not a customer and I'm waiting too. She got snotty and completely blew me off. My food arrived 2 min later but get this, she completely botched the order (not sure deliberately or not), giving me spicy instead of regular. This drive-thru location (and many others) is misleading customers. It's supposed to be a drive thru and not a drive-park thru. Be honest with your customers and change the name to drive & park thru to reflect the business reality. I think the City has to pass new bylaws for drive-thru locations. Locations advertising drive-thru can't harass customers to park in another location other than the drive-thru itself unless disclosed at the menu board at which point the customer can decide whether to continue on with business or not. Customers should also have right of refusal. The only fast-food joint I'm aware of that doesn't ask you to park your car after ordering via drive-thru is STARBUCKS so kudos to them!!
What are the operating hours of the KFC in New Westminster?
KFC in New Westminster is open daily from 10:30 AM to 11:00 PM.
Where is the KFC located in New Westminster?
KFC is located at 726 6th Street, New Westminster, BC, V3L 3C5, Canada.
How can I contact the KFC in New Westminster?
You can reach KFC at +1 604-524-9919.
Does the KFC in New Westminster offer meal delivery?
Yes, this KFC restaurant offers meal delivery services.
What kind of food does the KFC in New Westminster serve?
KFC specializes in fast food, particularly chicken dishes, and is also a halal restaurant.
What is the official website of KFC in New Westminster?
You can visit the KFC website at http://kfc.ca.
Are there any Chinese restaurants near the KFC in New Westminster?
Yes, the Ho Fung Chinese Restaurant is located nearby for customers who may want to try different cuisines.
Where can I get ice cream close to the KFC on 6th Street?
Anny's Dairy Bar, an ice cream shop and fast food restaurant, is nearby and a great option for dessert after your meal.
Are there any community centers or libraries near KFC in New Westminster?
Yes, the Ruslib Vancouver Russian Library is close by for those interested in visiting a library or community center after dining.
Can nearby transit or services help me find or complement my visit to KFC?
Yes, Royal City Mail and Business Services nearby offers shipping and food delivery services which might be convenient if ordering KFC for delivery; also, nearby shops and cafes like The.ComingHome.Program provide additional options before or after your meal.