Business Details
About
Grocery Store
Quality Foods is a Vancouver Island-based full-service grocery Co, employing over 1200 people in 13 stores on Vancouver Island and in Powell River BC.
Location
Hours
Reviews
4.3
1,075 reviews
5 stars
612
4 stars
286
3 stars
86
2 stars
30
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting individual employees for their exceptional service.
Food Quality
Mixed reviews on food quality, with some customers enjoying the Chinese food while others reported issues with freshness and portion sizes.
Pricing Issues
Several customers expressed dissatisfaction with rising prices and discrepancies between shelf and checkout prices, leading to frustration.
Cleanliness and Atmosphere
The store is generally noted for being clean and well-organized, with a pleasant shopping atmosphere.
Staffing Concerns
Customers frequently mentioned understaffing issues, particularly during busy times, leading to long wait times and poor service experiences.
- CGCeecee Gee2 days ago1.0Some days it's a 5 star rating how ever your bald headed manager is absolutely garbage at his job. Not only does he have extremely poor customer service skills he also talks to the staff like they are stupid. Very disappointed! if this was my first negative experience with him I wouldn't write this review but I've now had multiple uncomfortable interactions with this man who seems to absolutely loath his job as well as helping customers. Maybe it was just another bad day for him but buddy in that position you have to do better.
- LSLyndon ShepherdNov 8, 20253.0Food past its expiration has been prevalent for the past month. For all QFs cool features, the shelf life isn’t being replenished and we will need to shop elsewhere for our groceries.
- MMMrEgrassOct 23, 20251.0The Chinese food used to be a great deal for lunch time now it's 15$ for a bunch of carbs a 6 little chicken balls. Such a ripoff and they give you almost no sauce with it. I will not be getting food here again if its going to be like this. They need to do better like they did before.
- VPVictoria PaulsOct 12, 20255.0We had such a great experience today at Quality Foods Nanaimo on Bruce Avenue, kudos to the team who was working a Thanksgiving Sunday and was so kind and helpful. Every single person we interacted with was fantastic.
- JSJason SmithOct 5, 20251.0Honestly, I would give zero Stars if I could, you say you're open till 7:00 p.m., but then you stop cooking at 6:00 so there's no selection at 6:15. Pretty poor
Frequently Asked Questions About Quality Foods
What type of business is Quality Foods?
Quality Foods is a full-service grocery company based on Vancouver Island, operating 13 stores and employing over 1200 people.
Where is Quality Foods located?
Quality Foods is located at 867 Bruce Avenue, Nanaimo, BC, V9R 4A1, Canada.
What are the regular business hours of Quality Foods?
Quality Foods is open daily from 7:00 AM to 10:00 PM.
Does Quality Foods have special hours on holidays?
Yes, on November 11, 2025, Quality Foods is open from 12:00 PM to 8:00 PM.
How can customers contact Quality Foods?
Customers can contact Quality Foods by calling the local phone number +1 250-248-4004 or the main phone number +1 250-754-6012.
Where can I find more information about Quality Foods online?
You can visit the Quality Foods website at https://www.qualityfoods.com or their Facebook page at https://www.facebook.com/QualityFoodsBC/.
What nearby dining options are available around Quality Foods?
Nearby, you can visit the New Quality Foods Upstairs Lounge, which offers lounge and restaurant services, perfect for dining before or after your grocery shopping.
Are there any nearby health and medical services near Quality Foods?
Yes, Medicine Shoppe pharmacy and Harewood Dental Clinic are nearby, convenient for customers who might need medical supplies or dental care.
Where can customers purchase alcohol near Quality Foods?
Liquor Plus Nanaimo, which offers beer, wine, and spirits, is located nearby for your alcohol purchasing needs.
What other local services are conveniently located near Quality Foods?
Nearby services include Co-op Gas Bar for fueling needs, SharKare Feeds for pet supplies, and several day care options like Lil One's Early Learning Center and All Aboard Family Child Care, making it convenient for customers managing errands.