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KFC

2.6
(769 reviews)

Business Details

(250) 390-1565
http://kfc.ca

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
6896 Island Highway North, Nanaimo, BC
V9V 1P6, Canada

Hours

Reviews

2.6
769 reviews
5 stars
155
4 stars
110
3 stars
99
2 stars
57
1 star
348

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported extremely poor service, including long wait times, rude staff, and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables, bathrooms, and overall unsanitary conditions.

Food Quality

Many reviews highlighted issues with food quality, including cold, greasy, and improperly prepared items.

Management Issues

There were complaints about poor management and lack of urgency among staff, contributing to a frustrating customer experience.
  • SS
    Salma Syed
    1 day ago
    1.0
    Watch out for the young short Arab boy. Very rude, unprofessional, poor work ethics, just stares at colored women. He made my wraps for the last 3 times. Did a lousy job. I requested it be wrapped properly this time. He had a callous attitude. I requested again. He didn't even acknowledge it. When he gave me my food, I asked for his name. He refused. When I said will put review, he laughed & said "But U dont know my name" Its all new management with new staff. They lack basic Customer service skills. Last batch of staff were great. Friendly, courteous, hardworking, professional. I understand its KFC. Still, they need some basic training in the service industry.
  • AA
    Ash M A
    4 days ago
    1.0
    Placed app order an hour ago. Still not ready. I usually call because they don't check notifications for online orders. No answer. Its not busy. Staff chatting away. This location sucks. They need better owners & managers. February 22 2026 1pm
  • RK
    Ramandeep Kaur
    Feb 17, 2026
    5.0
    KFC never disappoints. I ordered a bucket of chicken and it was perfectly cooked—crispy on the outside and tender on the inside. The popcorn chicken was fresh and tasty, and the Big Crunch burger was so yummy. The staff was friendly and the service was quick. I always leave this place happy.
  • GG
    Gagan Garcha
    Feb 11, 2026
    5.0
    I had a really great experience at KFC. The service was fast and the staff were very friendly and polite. They took my order quickly and made sure everything was correct. The restaurant was clean and well-organized, which made the environment comfortable. The food was fresh, hot, and full of flavor. The chicken was crispy on the outside and juicy on the inside. The fries were perfectly cooked, and everything tasted delicious. Overall, I’m very satisfied with both the service and the quality of the food. I would definitely visit again and recommend it to others! 😊
  • RK
    Ramandeep Kaur
    Feb 6, 2026
    5.0
    I ordered the Big Crunch Box Meal and 18 pieces of chicken with fries, coleslaw, onion rings, and gravy, and it was amazing. Everything was fresh and the wait time was less than 5 minutes. The service was very quick and smooth. I was approached by a lady who was very kind and soft-spoken, which made the experience even better. I was actually just looking for a washroom and went to a few other stores, but I didn’t like the condition of their washrooms. When I came to KFC, I felt comfortable and it felt like home. The staff was friendly and professional, and the restaurant was clean and well maintained. Overall, I was very satisfied with my experience. Thank you, KFC! 🍗

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