KFC

2.5
746 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
6896 Island Highway North, Nanaimo, BC
V9V 1P6, Canada

Hours

Reviews

2.5
746 reviews
5 stars
144
4 stars
109
3 stars
98
2 stars
55
1 star
340

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely slow service, with customers waiting excessively long for their orders, often exceeding 30 minutes.

Staff Attitude

Many customers reported rude and unprofessional behavior from staff, including dismissive attitudes and lack of urgency.

Cleanliness

The restaurant was frequently described as dirty and unsanitary, with complaints about filthy dining areas and bathrooms.

Food Quality

Customers expressed dissatisfaction with the food quality, citing issues such as cold, greasy, and improperly prepared items.

Order Accuracy

There were multiple complaints about incorrect orders, missing items, and staff's inability to follow simple requests.
  • HM
    Hussein Medrek
    1 day ago
    5.0
    My experience at this KFC was great. The staff were friendly, fast, and very respectful. My order was correct, the food was fresh, and the place was clean. I felt welcomed and satisfied, and I would definitely visit again.
  • PS
    Pooja S
    3 days ago
    1.0
    Very poor customer service. Put an order in online and clearly stated 4:45 for pick up time. I got late picking it up ( I arrived 5:15) thinking, all good, the food will be ready, I’ll grab it and go. Reality check- food wasn’t EVEN READY! Can’t believe the below level customer service 👎
  • TP
    Tim Paquette
    Jan 2, 2026
    1.0
    Someone was nice enough to buy me a KFC card. Super Nice. I took it to KFC Nanaimo in the mall. Cheap date with my classy lady. They wouldn’t honor the card.. the ‘KFC card.’ His suggestion was just keep trying KFC stores until it works. Conclusion. Don’t buy anyone a KFC card. Someone paid $50 for it, but clearly I won’t be driving from store to store to see if it works. KFC used to be a pretty legit franchise, not so much any more. Lots of other Chicken stores picking up the mantle.
  • TN
    Trevor Nettleton
    Dec 24, 2025
    1.0
    Bought a meal through Skip. Years ago, this KFC was 10/10. I’m starting to see that this has changed over the past while. I don’t have time to go into the details, but items missing, half a box of fries, chicken floury, sandwiches made without ingredients because ‘they didn’t have any left.’ Went into the restaurant, was told that is how the chicken is made. Go anywhere else but here. Popeyes is around the corner about 2 minutes away.
  • R0
    Reiciel 06
    Dec 22, 2025
    1.0
    We came to this store as expecting to get food faster than restaurant we order 2:11 4pcs chicken n 3 drinks. The line up is getting long and store getting crowded and theres no food coming out at 2:35 i decided to stand in front to see whats going on. There 2 girls and 3 boys working. Both girls working in kitchen are laughing and talking without working. I observe how they work. On top of that there celjng is leakjng thats way the staff are having hard time to move around as it was flooding in there kitchen. Then anit staff came and both girl in kitchen started to stop working and just talking to this new girl in my frustration i told them to get back and work and finish the order as theres so many people eaiting for there food other family was there 55 mins. Instead of apologizing from bad service the girl in eye glass stated to yell bck at me saying shes been working there since 9am and she is tired and other lady come out and start to apologize. I explain to her that we are waiting fir long and Im so hungry instead of arguing with me why dont focus in making a food and make it faster. Im complaining about poor service and poor situation of store the leak is not safe for the worker and a big hindrance to there speed. Slow service, rude staff, dirty lobby tables and chair, unsanitary store.

Frequently Asked Questions About KFC

What are the opening hours of KFC in Nanaimo?

KFC in Nanaimo is open every day from 10:30 AM to 12:00 AM.

Where is the KFC restaurant located in Nanaimo?

The KFC is located at 6896 Island Highway North, Nanaimo, BC, V9V 1P6, Canada.