Dairy Queen Grill & Chill

3.6
559 reviews
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Business Details

3190 Island Highway N Hwy, Nanaimo, BC
V9T 1W1, Canada
(250) 756-0381
https://www.dairyqueen.ca/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
3190 Island Highway N Hwy, Nanaimo, BC
V9T 1W1, Canada

Hours

Reviews

3.6
559 reviews
5 stars
197
4 stars
153
3 stars
89
2 stars
28
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising the friendly and efficient staff, while others report poor service and unhelpful attitudes.

Food Quality

Food quality is inconsistent; many customers enjoyed the ice cream and cakes, but numerous complaints about cold or poorly prepared meals were noted.

Cleanliness

The restaurant is often described as clean, but there are reports of dirty tables and unsanitary conditions at times.

Pricing Issues

Several customers feel that the prices are too high for the portion sizes and quality of food received.

Custom Cakes

The custom cake service received high praise for creativity and execution, with many customers expressing satisfaction with their orders.
  • RM
    Reid McInerney
    Nov 14, 2025
    1.0
    Place has tanked in quality. Every time I go there and order anything that comes with bacon it’s completely uncooked, we call it medium rare bacon. Kind of a running joke at this point. We used to love coming here for lunch, until it didn’t make sense to anymore.
  • KA
    Kale Austin
    Nov 8, 2025
    4.0
    Unexpected great service from a fast food joint. I hope management knows how good they got it with Othmen working there. He just went above and beyond that just doesn’t exist at fast food places. The food was also pretty good. All around great experience
  • SP
    Sherry Potzkai
    Nov 5, 2025
    5.0
    I had, the pleasure of speaking with Melissa today she is fantastic at her job went above and beyond! She knows customer service and she does it to the max! Seriously, impressed with her! I wish that the other locations that were closer to me gave this kind of customer service! Honestly, she deserves a raise
  • AM
    Akshita Mohan
    Nov 1, 2025
    5.0
    An excellent DQ! Of course the food and drinks are delicious, we really like the friendly atmosphere. The place is clean and service is great.
  • JW
    Jane Woods
    Oct 20, 2025
    1.0
    Now I understand why this place is dead all the time. I ordered a small fries and a single cheese burger. What I got was a cold burger and fries that was so small, that I thought I recieved a kids size fries by mistake. No drink and the price was almost $15!!!!!! While I was here I actually saw a worker cleaning the tables and taking drive through orders on his head set at the same time! That's how the workers are treated here I guess :(. I think I'll just come here from now on for the occasional ice cream cone.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the dine-in hours at Dairy Queen Grill & Chill in Nanaimo?

Dine-in service is available daily from 10:00 AM to 11:00 PM.

Can I use the drive-through at Dairy Queen Grill & Chill, and what are its hours?

Yes, the drive-through is open every day from 10:00 AM to 11:00 PM.