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Dairy Queen Grill & Chill

3.9
(454 reviews)

Business Details

3673 Voght St, Merritt, BC
V1K 1C4, Canada
(250) 378-5030
https://www.dairyqueen.ca/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
3673 Voght St, Merritt, BC
V1K 1C4, Canada

Hours

Reviews

3.9
454 reviews
5 stars
193
4 stars
147
3 stars
48
2 stars
29
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the counter, leading to a negative customer experience.

Cleanliness

Many customers praised the cleanliness of the restaurant, including the dining area and restrooms, indicating a strong commitment to hygiene.

Food Quality

Mixed feedback on food quality; while some enjoyed the ice cream and certain menu items, others reported issues with cold or poorly prepared food.

Staff Friendliness

Some reviews noted friendly and efficient staff, particularly during busy times, although this was inconsistent across different visits.
  • BS
    baljeet singh
    Jan 28, 2026
    1.0
    Horrible experience. One employee was unnecessarily rude and spoke with an attitude like customers are beneath him. Completely unprofessional and unpleasant. Management needs to rethink who they put at the front counter.
  • SS
    shyna saini
    Jan 28, 2026
    1.0
    Absolutely terrible service. The staff member at the counter was rude, disrespectful, and clearly on a power trip. No basic courtesy, no professionalism—just attitude. Someone like this should not be working in customer service. Won’t be coming back.
  • RS
    Raman Singh
    Jan 28, 2026
    1.0
    Worst customer service I’ve had in a long time. One staff member was extremely rude, arrogant, and acted like customers were a problem instead of his job. Zero manners, zero professionalism, huge attitude for a fast-food counter.(short brown Philippine guy) If this is how this DQ treats people, don’t waste your time here.
  • LG
    Leanne G
    Dec 29, 2025
    5.0
    Stopped briefly and couldn't help but notice the parking area and walkways were absolutely immaculate. Perfectly shovelled and salted. When I went inside it was VERY clean and sanitary. It is clear that the staff/owner takes great pride in these aspects of their business.
  • DK
    Doreen Kleindienst
    Dec 19, 2025
    2.0
    I look forward to burgers at DQ but last night changed my mind. The buns were old and cold the fries were ice cold not cooled down but cold. The ice cream sundae didn't taste right, the wooden spoon didn't help the taste. Won't be going back for a while

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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