Customers frequently reported long wait times in both drive-thru and dine-in, often exceeding 20 minutes even when not busy.
Food Quality
There were numerous complaints about food quality, including incorrect orders, poorly prepared items, and inconsistent freshness.
Staff Performance
While some staff members received praise for their friendliness and service, others were criticized for rudeness and lack of efficiency.
Management Issues
Many reviews pointed to poor management practices, including understaffing and inadequate training, leading to a negative customer experience.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms, which detracted from their overall experience.
GS
Gavin Sidhu
Nov 4, 2025
1.0
I ordered 3 cheeseburgers with no pickles, luckily we were eating in and didn’t take them home.
When I complained they said sorry we’ll get you some new ones. They then removed the pickles, probably by hand and gave them back to me.
Then when I complained they giggled and found it amusing. The Manager did nothing to compensate me nor said anything to the staff, except they all had a giggle about it.
This is not the service you would expect from such a large food chain.
Service here is deteriorating week by week. We started coming here because of another store in Maple Ridge 227, which was closed down because of a rat problem.
What the hell is going on here?
EM
Eleanor Miller
Oct 25, 2025
5.0
Very slow drive thru today with no apologies
MJ
maddie joyy
Oct 20, 2025
1.0
went in to get order fixed, said they couldn’t replace it because it was from different location
SB
SIMRAN KAUR BRAR
Oct 11, 2025
5.0
Good experience
KJ
Ken Ju
Sep 27, 2025
4.0
Breakfast for 2 b4 11am, 2 sandwiches after 11am, free wifi, free AC power to charge your phone. Nice servers and good foods. At Golden Ears park.