McDonald's

3.5
2149 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
19780 Fraser Hwy, Langley, BC
V3A 4C9, Canada

Hours

Reviews

3.5
2,149 reviews
5 stars
754
4 stars
495
3 stars
380
2 stars
156
1 star
364

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and unprofessional behavior.

Food Quality

There were numerous complaints about food quality, including cold and burnt items, incorrect orders, and hygiene issues.

Cleanliness

The cleanliness of the restaurant and play area received mixed reviews, with some customers noting it was well-maintained while others found it unsanitary.

Wait Times

Many customers expressed frustration with long wait times for orders, both in-store and at the drive-thru.

Customer Experience

Positive experiences were noted for friendly interactions and helpful staff, but these were overshadowed by frequent reports of order inaccuracies and poor service.
  • MJ
    Min JeonKim
    Nov 13, 2025
    1.0
    Ordered 2 salted caramel pie on evening nov 7 but received 2 apple pie instead (im mildly allergic to apples) Waste of money. Garbage.
  • GK
    Gurpinder Khera
    Nov 11, 2025
    1.0
    The lady handling their calls is very rude I. I didn’t get a frie in my meal that I ordered so I called the McDonald’s the lady was mean and disrespectful and kept ending the phone
  • AL
    Abigail Lemire
    Nov 8, 2025
    1.0
    Absolute worst experience at a McDonald’s to date. Employees and manager were so rude. Waited 20 minutes for my FAST food. Ordered 2 things. Everyone behind me got food. Let’s also add it was a cheeseburger and fries…how do you not have that?
  • MD
    manisha dung
    Nov 1, 2025
    1.0
    Dear McDonald’s Team, I would like to share a disappointing experience I had at this franchise location around 11:45 PM yesterday Oct31,2025. I went there to order only a medium cold drink Coca Cola, and at that time, I was the only customer—there was no one else inside or in the drive-through. Despite that, it took around five minutes for me to receive my drink. I noticed that the staff member who orepared mg drink was holding it in her hands but instead of coming to counter to give it to me she continued chatting and dancing instead of serving the order promptly. When I raised my hand, she came over, and I politely asked if the drink had any ice, as I requested it without ice. She seemed unsure and said she didn’t feel like she had added any, which was already concerning. When I finally received the drink, I noticed that the cup was only about 75% full. I pointed it out, and she refilled it—but this should not have happened in the first place. Overall, I found the service very unprofessional and careless, especially since there were no other customers waiting. It made for a very unpleasant experience. I hope the management can look into this matter and ensure better training and service quality at this location. Thank you for your attention. Thank You
  • LR
    lian ronquillo
    Oct 27, 2025
    1.0
    I only bought one thing through the drive-thru and it took 10 minutes. This is the only McDonald’s that even charges for lettuce tomato lol .. And also all staff is on there phoneeee specially the one in drive thru

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Langley?

McDonald's Langley is open 24 hours a day, 7 days a week.

Does McDonald's Langley offer delivery service?

Yes, delivery is available 24/7 at McDonald's Langley.