Customer service experiences varied widely, with some praising friendly and helpful staff, while others reported rude and unprofessional behavior.
Food Quality
Food quality was inconsistent, with some customers enjoying fresh and tasty meals, while others complained about soggy, overcooked, or incorrect orders.
Wait Times
Many customers expressed frustration over long wait times, both in drive-thru and dine-in, often exceeding 15-30 minutes.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported dirty tables and unsanitary conditions.
VB
vani Banga
5 days ago
5.0
I had a great experience at this KFC. The service was quick and friendly, and the food was fresh and tasty. The staff were polite and helpful throughout my visit. Special thanks to Simran, who is an excellent customer manager—very professional, kind, and attentive. She made sure everything was handled smoothly. Overall, a great place with good service and food. Highly recommend! 👍🍗
UI
U I
Jan 4, 2026
1.0
This is by far the worst kfc I’ve ever been too, visited 3 times via drive thru every single time was parked, the food quality and presentation was awful, they don’t even give you napkins. Last 2 times grabbed the 2 for 5 wraps both times was overcharged and had to specify it was on special nothing went right any of the times I went, avoid at all costs.
JV
Jash Vasaya
Jan 3, 2026
5.0
Amazing atmosphere and staff was so welcoming and served me with great hospitality.
Harman was so cooperative and food I received was fresh and tasty
Thanks and keep it up.
RM
Ramona Moore
Dec 26, 2025
1.0
Bought a bucket of 18 pieces of original
Got one piece of white meat.
It’s a scam. They should tell you that it is all dark meat.
KK
Karolina
Dec 18, 2025
1.0
My mother and I ordered a large amount of food using the self-serve kiosk, which was clearly not working properly. After paying, we never received an order number. We asked a staff member for help, and instead of resolving the issue, we were told to move to another machine—even though we had already paid.
We went to the front with our approved receipt to explain the situation. The staff member there was rude and insisted our order “didn’t go through,” demanding to see our bank statement as proof of payment, despite us having a valid receipt. When we suggested she check the debit machine records, she refused and said it wouldn’t show up. She also denied issuing a refund, claiming we hadn’t paid—again, contradicting the receipt.
We then asked if we could simply receive the food we ordered. She responded that doing so would cause the restaurant to “lose money,” even though we had proof of purchase. I even showed her a screenshot of the kiosk screen listing our order, but she still wouldn’t help.
It wasn’t until my mother stepped in and explained that she works in the food industry and understood how these situations are handled that the staff member finally agreed to give us the food. This took over 15 minutes. Even then, our order was incomplete, but we chose to let it go and leave.
When we got home, my mother checked her bank account, and the charge had gone through, exactly as the receipt showed.
The entire situation was handled in an unprofessional and frustrating manner. We will not be returning, and I would caution others to be aware of the poor customer service we experienced.
What are the operating hours of this KFC location in Langley?
This KFC is open daily from 10:00 AM to 11:00 PM.
Where is this KFC located?
It is located at 20185 88th Avenue, Langley, BC, V1M 2N9, Canada.
How can I contact this KFC in Langley?
You can reach them by phone at +1 604-882-5988.
Does this KFC offer meal delivery?
Yes, it offers meal delivery services as part of its categories.
Is this KFC Halal certified?
Yes, it is listed as a Halal Restaurant.
What types of cuisine does this KFC specialize in?
This KFC specializes in chicken dishes and fast food.
Which nearby public transport options can help me get to this KFC?
Bus Stop 58521 servicing routes 388, 501, 590, 595, and C62 is nearby, making it easy to reach the KFC by bus.
What other dining options are close to this KFC?
Nearby eateries include Dairy Queen Grill and Chill for ice cream and fast food, Sushi Gio for Japanese cuisine, and Denny's Restaurant for breakfast and brunch.
Are there any accommodations near this KFC?
Yes, Sandman Hotel Group and Sandman Hotel Langley are nearby if you need lodging options.
Can I find banking services near this KFC?
Yes, CIBC and a Scotiabank ATM are located close by for your banking needs.