Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- [Free/Paid] wi-fiNot available
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
20678 Willoughby Town Centre Dr, Langley, BC
V2Y 0L7, Canada
Hours
Reviews
3.6
298 reviews
5 stars
133
4 stars
56
3 stars
32
2 stars
25
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude and dismissive staff, particularly an older male employee who consistently displayed disrespectful behavior.
Food Quality
While some customers enjoyed the food, there were multiple complaints about incorrect orders, poorly made ice cream, and hygiene concerns regarding food handling.
Atmosphere
The atmosphere received mixed feedback, with some praising cleanliness and decor, while others noted a need for better lighting and a more welcoming environment.
Management Issues
Several reviews pointed to management being unhelpful or rude, contributing to a negative customer experience and dissatisfaction with service.
Service Speed
Many customers expressed frustration with slow service, often waiting too long to place orders or receive food, impacting their overall experience.
- BBBrandon3 days ago5.0Jonah gave me exceptional service. I would recommend this place just cuz of him. Guy deserves a raise and a promotion.
- DDDanNov 15, 20251.0Worst customer service ever. There was something wrong with our order and the “manager” basically called us stupid for not knowing something. They had the problem solving skills of a skittle. Would not apologize and blamed us for everything. Why would you change your food and expect us to know?
- NMNessa MorisNov 12, 20251.0We weren’t aware that not all their cakes come with their SIGNATURE fudge core. We were very disappointed, but the customer service made this experience much worse. When we spoke to the girl there, she didn’t seem to care whatsoever. She never heard us out and kept making condescending comments like “well you should’ve known” or “it’s not my fault you didn’t ask” her tone and attitude was so passive aggressive from the get go. I honestly wasn’t even upset at first but when I saw how she spoke to us and how much she didn’t care, it made me very frustrated. She also refused to give me her name and their head office number, probably because she knew she was doing a horrible job. Not once did she actually try to help, and just kept on speaking over us. She said she is one of the managers there, but didn’t even seem to know what she was doing. They need to teach their management basic customer service skills because it is not hard to be nice. Their lack of care and effort to solve problems shows how little they care about their customers. Their solution to my problem is that I spend more money? The cakes are already expensive enough, why would I want to buy another one? And why would I want to support your business further after such treatment? I understand this is a franchise but Dairy Queen really needs to consider who they partner with. We’ve always been very loyal customers of this company, but now I would never support it again.
- BBBeekeiNov 11, 20253.0Willoughby Town Centre is like a local mall, so it's quiet and clean. This DQ is clean too. I ordered ice cream and came out the store right away, so I'm not sure about the kindness of the staff or anything else.
- CTCarla TNov 10, 20251.0Avoid at all cost! Worst management ever. Save your money and go else where, they don’t deserve your time and business. Even McDonalds had better service. Ruined my Dairy Queen experience and I will never set a foot in this location or any other one.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours for Dairy Queen Grill & Chill in Langley?
Dairy Queen Grill & Chill in Langley is open every day from 10:00 AM to 11:00 PM.
Where is Dairy Queen Grill & Chill located in Langley?
It is located at 20678 Willoughby Town Centre Dr, Unit C110, Langley, BC, V2Y 0L7, inside the Willoughby Town Centre Unit.
What type of food can I expect at Dairy Queen Grill & Chill?
You can enjoy classic fast food with items like Blizzard® Treats, Grillburgers®, chicken strip baskets, soft-serve ice cream cones, shakes, malts, and DQCakes.
Does Dairy Queen Grill & Chill offer family-friendly services?
Yes, the restaurant welcomes families and children, offers WiFi, and provides mobile ordering and rewards to enhance your visit.
Can I place an order online or through an app at Dairy Queen Grill & Chill?
Yes, you can place pickup orders online through their website and download the Dairy Queen App for exclusive deals.
Is there WiFi available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill provides free WiFi for its customers.
How can nearby places like Mattu's Coffee & Tea and Willoughby Town Centre enhance my visit to Dairy Queen?
After enjoying your meal at Dairy Queen, you can visit Mattu's Coffee & Tea for a coffee or tea, and explore shopping options at Willoughby Town Centre nearby, making your trip more convenient and enjoyable.
Where can I access banking services near Dairy Queen Grill & Chill?
Nearby, you will find several banking options including RBC Royal Bank, TD Canada Trust Branch and ATM, and TD Bank for your financial needs.
Are there other dining options near Dairy Queen Grill & Chill in Willoughby?
Yes, there are various nearby restaurants such as Streats Willoughby Kitchen (Mexican cuisine), Banchan Korean Bistro, Monviso Grill (barbecue), Sirka Gourmet Indian Kitchen, and Village Donair & kebob for diverse dining experiences.
Does Dairy Queen Grill & Chill in Langley have a social media presence where I can check updates?
Yes, you can find updates and news on their Facebook page at https://www.facebook.com/759350487507545 and follow their Twitter handle @DairyQueen.