Dairy Queen Grill & Chill

3.8
616 reviews
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Business Details

365 Davis Rd, Ladysmith, BC
V9G 1V1, Canada
(250) 245-3212
https://www.dairyqueen.ca/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
365 Davis Rd, Ladysmith, BC
V9G 1V1, Canada

Hours

Reviews

3.8
616 reviews
5 stars
230
4 stars
183
3 stars
103
2 stars
35
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff interactions and long wait times.

Food Quality

Inconsistent food quality was noted, with complaints about cold items, incorrect orders, and runny blizzards.

Positive Staff Interactions

Some customers praised friendly and helpful staff, highlighting positive experiences with individual employees.

Management Concerns

Several reviews mentioned issues with management, including unprofessional behavior and poor handling of customer complaints.
  • BT
    B&H Tirecraft
    Dec 30, 2025
    1.0
    Terrible service As a local small business we were appalled by the service of the staff. We reuested the server to fill our drink cups. She refused several times. When we asked for the manager the same server came back and told us she was acting manager then refused us service. We called head office Very disappointing!
  • BL
    Bhushan Lakhen
    Dec 23, 2025
    5.0
    Quick service, tasty food, and good value for money. The place was clean, and the staff was friendly. A great spot for a fast and satisfying meal
  • BP
    Bonnie Patterson
    Dec 18, 2025
    1.0
    Extremely disappointing experience. I ordered and paid in advance for a special cake for my child’s 18th birthday. On the same day, I was informed that the cake wasn’t finished and wouldn’t be ready until the following day. I explained over the phone that we needed the cake for the party that day and couldn’t wait. After speaking with the cake decorator—who was lovely and confirmed with the manager—we agreed on a full refund for the original order and 50% off a ready-made cake instead. However, when we arrived to pick up the replacement cake, we were met by an aggravated manager named Jeet, who yelled and slammed equipment around, clearly frustrated about our situation. The poor customer service and lack of professionalism made this an unbelievable and upsetting experience, especially from a business our family has proudly supported for so many birthday celebrations. Sadly, we’ll be taking our business elsewhere.
  • CC
    Canadian Comedy
    Dec 2, 2025
    5.0
    Place is great. Staff are always very friendly. I always enjoy bring my family here.
  • RH
    Ryan Hughes
    Nov 26, 2025
    1.0
    Slow slow slow. Embarrassing this is a fast food place.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill serves classic burgers, fries, soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, and Grillburgers®, along with ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill in Ladysmith, BC?

Dairy Queen Grill & Chill is open every day from 10:00 AM to 11:00 PM.