Subway

3.4
273 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Kelowna Subway® Restaurant at 1740 Springfield Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1740 Springfield Rd, Kelowna, BC
V1Y 5V6, Canada

Hours

Reviews

3.4
273 reviews
5 stars
93
4 stars
61
3 stars
35
2 stars
17
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, disengaged, and unhelpful.

Food Quality

Many customers reported unsatisfactory food quality, including stale bread, old vegetables, and poorly made sandwiches.

Cleanliness

Several reviews mentioned unclean conditions in the restaurant, including dirty floors and unsanitary food handling practices.

Inconsistent Experience

While some customers had positive experiences with friendly service and good food, many others reported consistently negative experiences at this location.

Operational Issues

Customers frequently noted issues with the store's hours, including being closed early or not being ready to serve at opening time.
  • DD
    Danni Dolphin
    Nov 13, 2025
    1.0
    I stopped into this Subway for a quick sandwich. I used to come to this location years ago and it was always friendly, so I was surprised by how different the experience felt this time. I wasn’t greeted at all when I walked in—no hello, no acknowledgment. The staff member making my sandwich looked grumpy and disengaged, barely saying a word. More customers walked in after me, and only when an older gentleman stared at her did she finally offer a greeting. The sub itself was actually good, so no complaints about the food. I’m not expecting over-the-top service, but a simple “hello” and a friendly attitude go a long way. It just felt like she didn’t want to be there, and it made the whole experience uncomfortable. I hope the customer service at this location improves, because it used to be a great spot.
  • JJ
    Jordan
    Sep 24, 2025
    1.0
    Worst subway in Kelowna the workers are so cheap with toppings it’s like it’s coming out of their own pockets. RUDE STAFF Veggies aren’t fresh….
  • SC
    Sean Cumiskey
    Sep 18, 2025
    5.0
    Always decent when we go, which is far and few. But it's good
  • NT
    Nathan Tang
    Aug 26, 2025
    5.0
    Good location and great service from the team here
  • CC
    cdn_nick
    Jul 24, 2025
    1.0
    Absolutely avoid. Service here is nonexistent (bought 2 combos and they were just pushed at me and not even offered a bag which I would’ve gladly paid for instead of carrying it all in my arms) got home and found a hair in a sub, also they only had 1 type of bread available (and it’s not like it was rush hour) Insane, won’t be back.

Frequently Asked Questions About Subway

What are the operating hours of Subway at 1740 Springfield Rd, Kelowna?

The Subway is open Monday to Friday from 7:00 AM to 10:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 9:00 PM.

Does Subway at 1740 Springfield Rd offer pickup services?

Yes, Subway offers both in-store pickup and curbside pickup options for your convenience.