Subway

2.5
259 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Kelowna Subway® Restaurant at 3699 Hwy 97 N brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
3699 Hwy 97 N, Kelowna, BC
V1X 5C3, Canada

Hours

Reviews

2.5
259 reviews
5 stars
56
4 stars
31
3 stars
28
2 stars
24
1 star
120

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly made sandwiches.

Cleanliness and Safety

Several customers expressed concerns about unsanitary conditions, including dirty vegetables and improper food handling practices.

Operational Hours

Multiple complaints were made about the store closing early or not being open during posted hours, leading to customer frustration.

Food Quality

Feedback on food quality was mixed, with some customers noting fresh ingredients while others reported stale bread and poorly prepared items.
  • KJ
    Kohinoor Josan
    Oct 31, 2025
    1.0
    Would give zero star if I could. We had a pickup order at 9:15pm. Their doors were closed an hour early while they close at 10pm. Then after knocking on the door for few minutes, one staff member directed us to go in the drive-thru. When we ate our sandwiches we realized that there are few items missing in both of our sandwiches. We were MISSING NINE ITEMS in our order. We were missing banana peppers, crispy onions, cheese, mayonnaise, chipotle, garlic aioli, salt, pepper and parmesan cheese. Hoping to hear from the management and get a refund. Also, believe the 1 star review that you see here. Not worth it to spend money at this location.
  • LG
    Luis Garcia
    Oct 30, 2025
    1.0
    The food is regular, after all, it is subway, but the girl who attends in the morning is always talking on the phone, serves you anything and also makes you wait a long time and all the time is talking on the phone.
  • TT
    Ty
    Oct 23, 2025
    1.0
    I came in for lunch and while I was ordering my sandwich. The lady running the drive-through had me go to the refrigerator three times for her while the other worker making my sandwich waited for me to bring her the beverages each time. The first time I didn’t mind you know I’m gonna be polite and nice, but then she basically demanded me to grab the beverages for the second and third time. I don’t see why she couldn’t do it herself and I don’t mean to sound rude, but I’m a paying customer. I shouldn’t have to do your work for you while I’m trying to order my sandwich. Once I finally was paying for my sandwich, I felt that they didn’t deserve a tip and of course I got a nasty look and told that tips are necessary. No ma’am😂 1/10
  • JS
    Jessica Stepaniuk
    Oct 22, 2025
    1.0
    Worst Subway location in town. Rotten, slimy looking veggies, and rude, unhelpful, miserable staff. Any time we’ve shown up in the evening over the years it’s a 50/50 chance they’ll even have their doors unlocked, during open hours. You can see the staff inside on their phones ignoring customers at the locked door. I know several people who have experienced this too.
  • EL
    Elliott Lee
    Oct 3, 2025
    1.0
    i made an order for pickup through the app this past monday at 8:50 PM, and when i got to the store to pickup at 9:15 they had closed the store an hour earlier than their posted hours online and on the front door. i have contacted their support team that same night, and have still yet to hear back outside of a token email stating they’ve taken my report into consideration. they took my money and rewards points and have left me with nothing with close to zero response after four days. be careful ordering through the app or just after 7 PM period, this store repeatedly closes early and then won’t give you a refund for stuff you paid for and weren’t able to receive. additional edit: i have received an email from them now stating they have just closed my support ticket. they have not refunded my money or points. THIS STORE WILL SCAM YOU OUT OF MONEY AND THE COMPANY WILL JUST LET THEM! subway support doesn’t care about its stores STEALING MONEY FROM YOU!!!!!!!

Frequently Asked Questions About Subway

What types of meals does Subway at 3699 Hwy 97 N serve?

Subway at 3699 Hwy 97 N serves breakfast, lunch, and dinner.

What are the operating hours for Subway in Kelowna on weekdays?

Subway is open from 7:00 AM to 10:00 PM Monday through Friday.