Subway

Reviews

• FD

  Fiona Dahl

  Nov 12, 2025
  1.0
  Sitting at the airport and it’s after 4.30 am. Supposed to open at 4.30 and there is no one here.
• AM

  Annechelle Manalo

  Nov 4, 2025
  1.0
  I ordered from Subway. It was my first time ordering a rice bowl. I only wanted brown rice without any vegetables. I asked if I could get just the rice, even if I had to pay the same price as the regular rice bowl. But the Indian staff started talking to each other in their own language and laughing at me. Then when I asked if they could just separate the vegetables because I didn’t want them mixed with the rice, they laughed again and spoke in their language. The last part was when I asked how many vegetables I could choose since it was my first time ordering. They said I could choose as many as I wanted, but they talked in their language again and laughed. Because of their behavior, I no longer feel like eating at Subway. What they did was offensive, especially to a first-time customer. I really hope they can do something about staff like that. There were three Indian staff members talking in their language during and after I ordered; one of them was pregnant. Hopefully, this issue will be addressed.
• CS

  Carly Schultz

  Oct 17, 2025
  2.0
  I was given a $15 coupon from my airline to use in the Kelowna airport. I went to purchase a foot long combo ($17.28) and was told that I could not use the voucher. The worker made me use the voucher on the sandwich alone ($13.50) and purchasing the drink and side would have been $5.30 on my own dime. Does a drink not count as part of a meal at this location? I don’t understand why the coupon wasn’t applied to the whole meal and they could not explain it to me.
• RJ

  Ron Jesse

  Sep 28, 2025
  4.0
  Low to middle experience
• EB

  Emily Boutin

  Sep 7, 2025
  1.0
  I had an extremely disappointing experience at this location. My group of four had an hour and a half before our flight, and we decided to stop here since it was one of the only “fast” food options in the airport. There were only five people ahead of us in line, yet it took an hour and a half just to get a sandwich. The employees were very unprofessional — they spoke only amongst themselves in their own language, laughed, and ignored customers rather than focusing on completing orders. When I politely asked if they could speed up, since we had a flight to catch, they continued chatting with each other instead of helping. For an airport, where travelers are always on the go, this level of service is unacceptable. Something really needs to be done about the staffing, training, and efficiency at this location. I left completely unimpressed and frustrated, and I would not recommend it to anyone.

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