Feedback on staff is mixed; while some employees are praised for their helpfulness, many customers report unpleasant interactions and a lack of friendliness from cashiers.
Pricing
Customers consistently mention high prices compared to competitors, with many feeling that the store is overpriced for the quality of products offered.
Product Quality
While some customers appreciate the fresh produce and good selection, there are complaints about mislabeled items and inconsistent quality, particularly with meat and deli products.
Store Experience
The store layout and parking situation are criticized for being confusing and congested, leading to a less enjoyable shopping experience.
Online Services
Customers express frustration with online ordering issues and poor communication regarding online services.
FF
Fara
6 days ago
1.0
It is very disappointing that you listed an item in 'My offers', but it is not carried at any of your stores in Kelowna!
This is not a good image for Save On Foods.
The item is Aqua Star wild sockeye salmon fillet, frozen, 454 g package
DD
Dee
6 days ago
5.0
Our favourite grocery store in all of Kelowna (other than the Save On in upper mission). The More rewards program always saves us money
BL
briar lilac
Nov 1, 2025
1.0
lists ghosts jobs only I guess
ZB
Zoe Boehm
Oct 29, 2025
1.0
A few of the cashiers are extreamly unpleasant with the exception of a few younger ladies that have been amazing. I've had some very cringy/uncomfortable experiences. It's embarassing to see adults act so poorly..
DM
D Matheson
Sep 12, 2025
5.0
First time ordering groceries online. An excellent service! Order was correct. And the young gentleman delivering was so polite and courteous. Thank you for providing this service.
What are the store hours for Save-On-Foods at 3175 Lakeshore Road?
Save-On-Foods is open daily from 7:00 AM to 10:00 PM.
Does Save-On-Foods offer organic products?
Yes, Save-On-Foods sells organic products.
Can I pay with a debit card at Save-On-Foods?
Yes, Save-On-Foods accepts debit card payments and does not require cash only.
Is there a pharmacy available at this Save-On-Foods location?
Yes, the Save-On-Foods at 3175 Lakeshore Road includes a pharmacy.
What are the holiday hours for Save-On-Foods?
On holidays, hours vary: For example, Nov 11 open 7 AM to 10 PM; Dec 24 open 7 AM to 6 PM; Dec 25 closed; Dec 26 open 8 AM to 6 PM; Dec 31 open 7 AM to 6 PM; Jan 1 open 8 AM to 6 PM.
What nearby stores can I visit for liquor near Save-On-Foods?
Nearby liquor stores include Mission Liquor Store, BCLIQUOR Mission Park Kelowna, and BC Liquor Store, offering convenient options for beverages when shopping at Save-On-Foods.
Are there any eyewear services near Save-On-Foods?
Yes, Wink i Wear Optometry, an optometrist and eyewear store, is close by for customers needing eye care or glasses.
What other shopping options are near Save-On-Foods at Lakeshore Centre?
Nearby shopping includes Torino Clothing, Aldila Boutique, Frakas Shops for Women, CoCo Boutique, and Strut Footwear & Apparel for men’s and women’s fashion and shoes.
If I need postal services while at Save-On-Foods, where can I go nearby?
Canada Post and Pharmasave Mission Park, which also offers postal services, are nearby and convenient for mailing needs.
How can I contact Save-On-Foods for customer service?
You can reach Save-On-Foods customer service by email at customer_service@saveonfoods.com or call +1 250-860-7787.