Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.
Cleanliness
Many reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area.
Food Quality
Customers expressed dissatisfaction with food quality, citing cold meals, incorrect orders, and overpricing.
Pricing Concerns
Several reviews mentioned high prices and unexpected charges, leading to feelings of being overcharged.
Positive Staff Interactions
Despite the negative feedback, some customers praised friendly and helpful staff members.
BD
Ben Daniel
Dec 22, 2025
1.0
New rule: bathrooms for customers only. Locked with a code. Just needed to urinate.
KA
Kenzi Alal
Dec 20, 2025
1.0
I honestly don’t know why this location even sells burgers. I’ve gone there three days in a row specifically to buy a mushroom burger, and every single time I get the same answer: “the grill is closed.”
I went at 9:15 one night, 9:30 another night. Still closed. So what time exactly does the grill work? Because it clearly doesn’t work during business hours.
When I told them this is not good service, the employee literally told me to go put a review. So here it is.
If you’re open, the grill should be open. If the grill is never open, stop advertising burgers. This is just lazy service and a waste of customers’ time.
I won’t be coming back. Total disappointment.
DS
Deimon Slagg
Nov 26, 2025
5.0
Good food and good service in one of the most scenic locations of any Dairy Queen. They capitalize on this with big windows in the front of the seating area. Come dine in the mountains across the road from the mighty Fraser River.
AC
Alison Cosgrove
Nov 4, 2025
5.0
Very nice staff and service!
CP
Chelsea Peters
Oct 30, 2025
1.0
ordered a meal through the drive thru and was asked what drink, told them. got my meal but asked about my drink again because didn’t get it yet and the worker proceeded to say we didn’t get a drink from you and was looking at my partner all confused and dumb. It’s a meal/combo there should be a drink. They didn’t even try to ask what drink I ordered. 2 guys just standing there looking at us all confused like what.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Hope, BC offer?
Dairy Queen Grill & Chill in Hope, BC serves soft-serve ice cream, signature shakes, Blizzard® treats, Chicken Strip Basket, Grillburgers®, and DQCakes.com ice cream cakes.
What are the opening hours of Dairy Queen Grill & Chill at 817 Water St, Hope?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill provide drive-thru service?
Yes, the Dairy Queen Grill & Chill in Hope offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and wheelchair accessible?
Yes, the location welcomes families and children, has booster and high chairs, wheelchair accessibility, and outdoor seating.
Does the Dairy Queen Grill & Chill offer WiFi and restrooms for customers?
Yes, customers can enjoy free WiFi and use restrooms during their visit.
Can I order food online or via a mobile app from Dairy Queen Grill & Chill in Hope?
Yes, you can order online for pickup via their website or download the Dairy Queen app for exclusive deals and mobile ordering.
What are some nearby places I can visit after enjoying a meal at Dairy Queen Grill & Chill?
After dining at Dairy Queen, you can visit local attractions such as the Fort Hope National Historic Site of Canada, Kettle Valley Rail Trail, or Falls Lake at Coquihalla Summit for outdoor activities and sightseeing.
Are there pharmacies near Dairy Queen Grill & Chill if I need to pick up any medical supplies?
Yes, nearby pharmacies include Hope Pharmacy, Guardian - Hope Pharmacy, and Pharmasave Hope, all within close proximity to Dairy Queen Grill & Chill.
Where can I find accommodation close to Dairy Queen Grill & Chill in Hope?
The Best Continental Motel and Lake of the Woods Resort are nearby accommodation options to consider when visiting Dairy Queen Grill & Chill.
Is Dairy Queen Grill & Chill located near any public transit or places to assist with navigation in Hope?
While specific transit stations aren't listed, notable nearby places like TD Canada Trust Branch and ATM or The Exchange Network provide convenient points of reference when navigating to Dairy Queen Grill & Chill.