Dairy Queen Grill & Chill

3.6
828 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
817 Water St, Hope, BC
V0X 1L0, Canada

Hours

Reviews

3.6
828 reviews
5 stars
279
4 stars
228
3 stars
129
2 stars
64
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.

Cleanliness

Many reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area.

Food Quality

Customers expressed dissatisfaction with food quality, citing cold meals, incorrect orders, and overpricing.

Pricing Concerns

Several reviews mentioned high prices and unexpected charges, leading to feelings of being overcharged.

Positive Staff Interactions

Despite the negative feedback, some customers praised friendly and helpful staff members.
  • BD
    Ben Daniel
    Dec 22, 2025
    1.0
    New rule: bathrooms for customers only. Locked with a code. Just needed to urinate.
  • KA
    Kenzi Alal
    Dec 20, 2025
    1.0
    I honestly don’t know why this location even sells burgers. I’ve gone there three days in a row specifically to buy a mushroom burger, and every single time I get the same answer: “the grill is closed.” I went at 9:15 one night, 9:30 another night. Still closed. So what time exactly does the grill work? Because it clearly doesn’t work during business hours. When I told them this is not good service, the employee literally told me to go put a review. So here it is. If you’re open, the grill should be open. If the grill is never open, stop advertising burgers. This is just lazy service and a waste of customers’ time. I won’t be coming back. Total disappointment.
  • DS
    Deimon Slagg
    Nov 26, 2025
    5.0
    Good food and good service in one of the most scenic locations of any Dairy Queen. They capitalize on this with big windows in the front of the seating area. Come dine in the mountains across the road from the mighty Fraser River.
  • AC
    Alison Cosgrove
    Nov 4, 2025
    5.0
    Very nice staff and service!
  • CP
    Chelsea Peters
    Oct 30, 2025
    1.0
    ordered a meal through the drive thru and was asked what drink, told them. got my meal but asked about my drink again because didn’t get it yet and the worker proceeded to say we didn’t get a drink from you and was looking at my partner all confused and dumb. It’s a meal/combo there should be a drink. They didn’t even try to ask what drink I ordered. 2 guys just standing there looking at us all confused like what.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Hope, BC offer?

Dairy Queen Grill & Chill in Hope, BC serves soft-serve ice cream, signature shakes, Blizzard® treats, Chicken Strip Basket, Grillburgers®, and DQCakes.com ice cream cakes.

What are the opening hours of Dairy Queen Grill & Chill at 817 Water St, Hope?

Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.