Feedback on staff is mixed; some customers praised friendly and helpful service, while others reported rude or unwelcoming behavior from certain employees.
Food Quality
While many customers enjoyed the ice cream and some food items, there were complaints about food preparation issues, such as raw chicken and incorrect orders.
Pricing
Several reviews mentioned high prices for food and ice cream, leading to dissatisfaction among customers.
Cleanliness
There were multiple reports of unsanitary conditions, particularly in the bathrooms, which negatively impacted customer experiences.
Atmosphere
The establishment was described as busy and sometimes noisy, with some customers noting a need for renovations.
TB
Tshering Yangdenla Bhutia
Dec 21, 2025
1.0
To the Asian lady working at the front idk if she’s the manager but she always look so dull and not welcoming when talking to the customer and the kind of gaze she pass it’s so rude.Every time I visit there she be looking so upset I know we all work from morning but doesn’t mean you don’t smile or greet. Poor customer service I must say all credit to her.
MN
Mary Neudorf
Nov 3, 2025
4.0
Rebecca has taken my order several times lately and she has the best smile and is always so friendly! It’s getting hard to find such good service lately but DQ has some of the best.
TS
Tyler Schulte
Oct 18, 2025
5.0
Ordered a cake and we had a misunderstanding of the image I wanted on the cake. They fixed it in under 10 minutes, no problem and because of that I made it to the birthday party with the cake on time! Great customer service!
DD
DM
Sep 17, 2025
1.0
VERY quiet in here and waiting forever as staff were singing and goofing off!!! EXCEPT blonde girl, she was helpful.