Customers frequently reported issues with food quality, including stale buns, cold items, and poorly assembled orders.
Service Speed
Many reviews highlighted slow service, particularly during peak hours, with long wait times in drive-thru and for food preparation.
Cleanliness
Several customers noted cleanliness issues, particularly in bathrooms and dining areas, with some expressing concern about overall hygiene.
Order Accuracy
Numerous complaints were made regarding incorrect orders, missing items, and staff misunderstanding requests.
Staff Attitude
While some reviews praised friendly staff, others reported rude or indifferent service, contributing to a negative experience.
EB
Elise Bryant
1 day ago
5.0
The staff is fantastic
AA
Acurmudgeon
Oct 31, 2025
1.0
Ever since the new owners have taken over it has gone down hill. The tims hortons across the street used to be very good. Not no more. Every Canadian has been fired. Stay away.
DD
Dariia
Oct 29, 2025
5.0
To be honest, this particular McDonalds has one of the best views in the whole world, way better than the “panoramic” one in Europe. Tons of potential, I wish someone just notices that to bring more ppl to this spot.
MB
Maxime Bell
Oct 28, 2025
1.0
When bathrooms are gross, just imagine what you can't see in the kitchen.
SV
Shannon Voth
Oct 23, 2025
3.0
It seems that mcdonald's has now changed their fries and they taste like cardboard.At least the ones in Fernie do