Many customers reported issues with incorrect or incomplete orders, often requiring them to return for corrections.
Service Speed
Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times reported even when the restaurant was not busy.
Staff Attitude
While some customers praised the friendliness of the staff, others experienced rude or dismissive behavior, leading to dissatisfaction.
Cleanliness
The restaurant received mixed feedback on cleanliness, with some praising its tidiness while others noted dirty tables and unsanitary conditions.
Food Quality
Customers expressed disappointment with the quality of food, mentioning cold or stale items and inconsistent preparation.
TS
Thor Scherling
1 day ago
5.0
i love dima donalds bylat. I go here like everyday, son im crine 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭
AW
Alysia Warrington
4 days ago
1.0
Filthy. Dirty napkins and garbage everywhere. And what’s the point of having the now serving screen if they don’t use it. My order was cleared from now serving about 10 minutes before it was actually ready.
TR
Tuco Ramirez
4 days ago
1.0
Worst mcdonald's in bc by far. They ignore you if you come to the counter, food is horrible tasting, tbey screw up your order every time. Food is burnt, ingredients is missing. If I could give them zero stars, I would.
SL
Sylis Leonard
6 days ago
1.0
I bought a burger, fries, and 6 sauces (way too much sauce but I like to use it for future meals) anyways, the fries were cold. They forgot all the sauces. AND the burger looked like it was made by throwing the ingredients by 20 feet away. It was just gross. Plus I paid for stuff I didn’t get. That’s robbery dude.
GK
Gurjeev Kaur
Oct 30, 2025
1.0
I visited the McDonald’s Esquimalt drive-through on October 30, 2025, around 7:40 PM. I waited at the speaker for quite some time, trying to place my order, but no one responded. I could clearly see three staff members chatting and laughing amongst themselves, completely ignoring customers. Despite my attempts to speak, no one took my order. I eventually had to drive away without being served. Very disappointing experience definitely not the level of service expected from McDonald’s.