Multiple customers reported unsanitary conditions and poor food safety practices, including hair in food and dirty environments.
Service Quality
Service was frequently criticized for being slow, with many customers experiencing incorrect orders and rude staff.
Food Quality
Customers expressed dissatisfaction with food quality, citing cold and poorly prepared items, as well as frequent mistakes with orders.
Staff Attitude
While some staff were noted as friendly, many reviews highlighted rude behavior and a lack of professionalism among employees.
EP
Eldrick Padilla
3 days ago
2.0
The location lacks basic communication skills and professionalism
EH
Edward H
Feb 18, 2026
4.0
2026-02-18 $5 value meal served hot. Cashier professional with courtesy. Thankful for the blessing ✝️.
SF
Samuel fDavid
Feb 6, 2026
1.0
keep your money, don’t come here. if you enjoy employees that can’t comprehend/understand your order at a drive-through, then argue that you ordered incorrectly and it’s not their mistake, then absolutely, visit the location. if you also love watered down coffee(hot or iced), boy, this is the place for you!
if you’re somewhat a local, visit the Tsawwassen location instead.
DC
Darence Chow
Jan 22, 2026
1.0
Abysmal experience here last night. My partner and I ordered two burgers and after taking a bit out of mine, I had to pull a hair out of my mouth and can see another poking out my burger. I went to the counter and had a new one made but can observe an employee with facial hair and no net.
When I came back to my partner at the table, she had her burger taken apart and the lettuce was browning, with black spots and looked half rotten. We requested an immediate refund and I left there feeling disgusted and felt like I had a hair trapped in my throat.
This is repugnant cleanliness and food safety protocols/compliance.
RK
Rasanpreet Kaur
Jan 13, 2026
1.0
I don’t like to complaint or make a feedback regarding something, it has happened with me twice , both times I ordered something from here they don’t understand. Today the lady who took my order she didn’t want to understand what I want , good thing manager was there , manager was very helpful and nice, the lady who took my order made my latte , she didn’t even stir it, when I drank half all French vanilla syrup was down. Both times I have wasted my money on this place .