Business Details
About
Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.4
1,119 reviews
5 stars
327
4 stars
312
3 stars
192
2 stars
85
1 star
203
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported consistent issues with incorrect orders, including missing items and wrong food.
Customer Service
Many reviews highlighted poor customer service, including rude staff and lack of assistance.
Cleanliness
The restaurant was frequently described as dirty, with overflowing trash bins and unsanitary conditions.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold items, stale products, and overall decline since new ownership.
Communication Issues
Several reviews noted difficulties in communication, particularly in the drive-thru, leading to misunderstandings and order errors.
- PPPatrick PriceJan 3, 20261.0Came through the mcdonalds drive thru with Partner and mother in law. Ordered 1 bacon egg combo with orange juice, 1 sausage with cheese mcgriddle combo with diet coke, and 1 large vanilla latte to go. The person on the otherside taking the order, doubled everything, besides the orange juice. Not what ordered as there was 3 people not 6 people to double order. When picking order up, food transfered no problem, when the drinks came. They were placed all on one tray. At which point spilled all over me and mildly burned me (1st degree burn.) Staff proceeded to refund only the extra drinks. Considering the outcome could have been worse. I think in my opinion that communication should be a higher standard and understanding for what's ordered for 3 people. And confirming the order is correct before paying and receiving food.
- THTracy HutchisonDec 26, 20252.0Ordered a egg blt they did not put the bacon in the sandwich and the coffee was like warm. Because we're traveling through we did not have time to go back and get things corrected. So this is a huge mistake for them. Two less customers.
- LMLorraine MorrowDec 21, 20251.0Son in law had Hair in his burger. Long black hair. I know it’s not his as he is bald Called right away to get money back and complain but left on hold waiting a manager. No one came to phone, just left waiting. Will NOT go back
- GMgreg miltonDec 13, 20251.0Every time I’ve gone through the drive-thru late at night, something in my order has been incorrect or missing. For example, ordering a Big Mac with tomato and receiving a Quarter Pounder with mayo, or requesting hot mustard and receiving spicy habanero. I’ve also never been given a receipt to check whether it was a misunderstanding or an order error. I don’t usually leave negative reviews as I work in the service industry myself, and I understand that mistakes happen, especially during overnight shifts ..they can be super difficult. That being said, this has been a consistent issue and I believe something needs to be said.
- AMandrew millerDec 8, 20251.0I very rarely eat McDonald’s but my kid wanted the triple pickle Mc crispy so we went to get one. The person on the drive through intercom was rude and then when we got the burger it looked like everything was just thrown in the box, it had very few pickles and was missing one of the types of pickles that make it triple pickle.
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's in Cranbrook?
McDonald's in Cranbrook is open 24 hours every day, from 00:00 to 23:59.
During what hours is the drive-through service available?
The drive-through at McDonald's Cranbrook is open 24 hours daily, from 00:00 to 23:59.
When can I get delivery from this McDonald's location?
Delivery service is available daily from 05:00 to 01:00.
Does McDonald's Cranbrook offer in-store pickup?
Yes, in-store pickup is available, but delivery is not offered at this location.
What meal services does this McDonald's provide?
This location serves breakfast, lunch, and dinner.
What payment methods can I use at McDonald's Cranbrook?
You can pay using American Express, Cash, Discover, Mastercard, and Visa cards.
Is there a nearby coffee shop where I can grab a drink before or after visiting McDonald's?
Yes, Starbucks Canada and Tim Hortons are nearby coffee shops, perfect for grabbing a drink before or after your visit.
What nearby accommodations are available if I'm visiting McDonald's Cranbrook from out of town?
Travelodge by Wyndham Cranbrook and Econo Lodge Inn & Suites are nearby hotels where you can stay.
Are there options for fitness or recreation near McDonald's Cranbrook?
Yes, World Gym Cranbrook is nearby for fitness and recreation needs.
What is the address and contact information for McDonald's in Cranbrook?
McDonald's Cranbrook is located at 1405 Cranbrook St N, Cranbrook, BC, V1C 3S7, Canada. You can contact them at +1 250-426-7767 or email 2784@post.mcdonalds.ca.