Numerous customers reported slow service, incorrect orders, and unhelpful staff, leading to frustration and disappointment.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, greasy, or poorly prepared items, including missing or incorrect components in orders.
Cleanliness
Several customers noted that the dining area and bathrooms were not well-maintained, with dirty tables and inadequate supplies.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that there are occasional positive experiences.
Location Convenience
The location was frequently mentioned as a positive aspect, with some customers appreciating its accessibility compared to other fast food options.
JK
JW Kim
Oct 20, 2025
3.0
good location
BG
Babita Guleria
Oct 14, 2025
1.0
Today, I did online order and they missed my drink..I spent more than $20 dollars and got 7,8 fries and burger but no drink…This is my last time that i ordered from here…totally disappointed
MW
Margaret Ann W.
Oct 14, 2025
5.0
First time eating at this KFC. Excellent!
GP
Gurmeet Pawar
Sep 19, 2025
1.0
I'm literally there 15 minutes earlier before closing but staff denied to serve me saying they are closing. Not the first time had this experience from kfc!
LA
Lyndsay Van Achte
Aug 16, 2025
1.0
This was my first time coming into the Courtenay KFC. They have large boxes over the tills instructing people to use the computers to order. We had cash so we ended up needing to get help at the till anyway. The three other people that we saw tried to use the computers but ended up giving up and going to the till. I did not like that they were telling people to go straight to the self order. It felt very unwelcoming and I was tempted to leave right away but I stayed and ordered. We got a bucket of chicken and fries (one of their special deals). It was extremely greasy and average at best. The staff seemed to be fighting behind the counter. A woman that was in there just wanted a bucket of chicken with no sides but it was less expensive to get meal with sides. It was very strange to her and I agreed. Why can’t you just get a bucket of chicken anymore? It is so wasteful to force people to add sides when they don’t want them. I won’t go back. There are better fried chicken places in town.