Frequent complaints about incorrect orders and missing items, with many customers expressing frustration over repeated mistakes.
Service Speed
Customers reported long wait times for food, especially during drive-thru orders, with some waiting over 20 minutes.
Food Quality
Mixed reviews on food quality, with many noting cold or stale items, while a few praised fresh and hot meals.
Staff Behavior
Concerns about staff professionalism and management, with reports of rude behavior and lack of proper training.
Cleanliness
Inconsistent cleanliness reported, with some customers noting dirty bathrooms and unsanitary conditions.
GR
GiLL Rania
1 day ago
1.0
I ordered through the drive-through and paid at the first window. The girl who took my payment was very polite. Then I moved to the next window, where another girl (I don’t know her name) asked me to wait in the parking area. I said okay then I received my drink, she just went to grab the straw and i just drive little bit because sometimes they put it in the bag. Then she responded in an angry tone with strae, saying something like, “Do u not want to drink. I did not appreciate the way she spoke to me.
After parking my car, I went inside and told them I did not like being treated that way. Instead of apologizing, they denied that she spoke angrily, and her coworker supported her. At least they could have been honest and apologized.
Please treat customers with respect. If you are having a bad day, do not take it out on customers. Be polite and wish people a nice day if u can. And keep ur anger at home and show to someone else no one tolerate beingtreated in that way.
AA
Apricot
Feb 14, 2026
5.0
I’m starting to try walking more I walked here and they were kind I just got a medium fry
SS
Space Snake
Jan 20, 2026
2.0
Will get your order wrong 9 outta 10 times
DK
Dawn King
Jan 16, 2026
3.0
Breakfast on the go.
CS
Cameron Stevens
Jan 16, 2026
1.0
THE. WORST. BURGER. EVER.
So, I wanted to try the new cheesy burger, it sucked, so I bought a simple cheeseburger to have at least something good to my meal, THE BUN WAS STALE! Two of the worst burgers ever!
This location is also the loudest location in Canada it seems. That fry station alarm is annoying in a major way.
Get better!
What are the regular operating hours of McDonald's in Castlegar?
McDonald's in Castlegar operates 24 hours a day, 7 days a week, from midnight to 11:59 PM.
During what hours is the drive-through at McDonald's Castlegar open?
The drive-through is open 24 hours every day, from midnight to 11:59 PM.
Does McDonald's Castlegar offer delivery services and what are the delivery hours?
McDonald's Castlegar offers delivery services 24/7, from midnight to 11:59 PM, with delivery available at all times.
Can customers pick up their orders in-store at McDonald's Castlegar?
Yes, in-store pickup is available at McDonald's Castlegar, though delivery is not currently offered through that service.
What meals are served at McDonald's Castlegar?
McDonald's Castlegar serves breakfast, lunch, and dinner.
What payment methods are accepted at McDonald's Castlegar?
McDonald's Castlegar accepts American Express, Cash, Discover, MasterCard, and Visa.
Is McDonald's Castlegar family-friendly and does it offer a children's menu?
Yes, it is family-friendly and offers a children's menu.
Where is McDonald's Castlegar located?
It is located at 1991 Columbia Ave, Castlegar, BC, postal code V1N 2W8, Canada.
Are there any banks or ATMs near McDonald's Castlegar?
Yes, nearby there are Scotiabank ATM, BMO Bank of Montreal, The Exchange Network ATM, and Kootenay Savings Credit Union, which can be convenient for withdrawing cash or handling banking needs before or after your visit.
What nearby options for fuel and convenience stores are around McDonald's Castlegar?
Nearby are 7-Eleven Canada convenience store and gas station, as well as Petro-Canada gas station, ideal for refueling vehicles or grabbing quick snacks when visiting McDonald's.
Are there other dining options nearby McDonald's Castlegar?
Yes, nearby dining options include The Bombi Restaurant, Subway, Boston Pizza, Red Fin Sushi and K-Food, A&W Canada, providing a range of food choices around McDonald's.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: