I ordered from McDonald’s and was supposed to receive large fries, but the staff gave me small fries instead. When I pointed this out, the employee Navdeep told me they didn’t have large cups and insisted I accept the small fries. I refused because I paid for a large.
During the situation, Navdeep falsely claimed to be the manager, which I later found out was not true. This was misleading and unprofessional. The situation escalated into a heated argument, and he began shouting at me, which was completely unacceptable.
Other staff members came over, but instead of resolving the issue properly, the situation was handled poorly.
Please reach out to me regarding this matter, as I have full proof of the incident.
AS
Ahmad Sy
5 days ago
1.0
When I went to buy from McDonald's, I saw mice wandering around, I felt the restaurant's disgust was not clean
CS
Cas S.
Apr 1, 2026
1.0
Unfriendly staff and poor customer service. We got happy meal and kids wanted to switch a toy and staff said no. We never have this problem at other locations and they are always happy to switch for us. It's called Happy Meal, not Miserable Meal. It's not like we don't pay for it or not customers there. Just want to switch a toy or to a book and they wouldn't even look at it. Very disappointing customer service.
J
James -
Mar 26, 2026
2.0
Girl at the counter tonight had an absolutely disgusting attitude. Obviously having a bad night for whatever reason but that doesn't excuse acting like a sour bratty child with customers.
Food good and cheap no issues there - this is purely a review of the rude server.
JH
Jaspar Dorian Harvey
Mar 24, 2026
5.0
I had my order taken by a lady yesterday shortly after 11am yesterday, (I’m so sorry I didn’t take note of her name tag. She had a cat tattoo on her left wrist and a paw print tattoo above the cat tattoo) she was so fun and kind to interact with and complimented me on being polite. She has 4 years before retirement and she deserves a raise 😉
What are the operating hours of McDonald's Metrotown in Burnaby?
McDonald's Metrotown is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-through service?
No, the McDonald's at Metrotown does not offer a drive-through service.
Can I order food for delivery or pickup at McDonald's Metrotown?
Yes, McDonald's Metrotown provides both in-store pickup and delivery services.
What meals are served at McDonald's Metrotown?
McDonald's Metrotown serves breakfast, lunch, and dinner.
What payment options are accepted at McDonald's Metrotown?
McDonald's Metrotown accepts American Express, Cash, Discover, Mastercard, and Visa.
Is there a children's menu available at McDonald's Metrotown?
Yes, this location offers a children's menu and welcomes families and children.
What is the dress code for dining at McDonald's Metrotown?
The attire at McDonald's Metrotown is casual, suitable for all customers.
Which nearby places can I visit after dining at McDonald's Metrotown?
After your meal at McDonald's Metrotown, you can visit nearby places like ThrillLands VR for arcade fun, Walmart Supercentre for shopping, or Dairy Queen for desserts.
How can ThrillLands VR enhance my visit to McDonald's Metrotown?
ThrillLands VR offers entertainment nearby where families and friends can enjoy VR games before or after dining at McDonald's.
Can I conveniently shop for clothing near McDonald's Metrotown?
Yes, several clothing stores such as Indochino, Claire's, Frank And Oak, and The Children’s Place are close to McDonald's Metrotown, making it easy to combine shopping and dining.
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