About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Burnaby Subway® Restaurant at 9855 Austin Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inNot available
- DeliveryNot available
- Curbside pickupNot available
- Drive-throughNot available
Location
Hours
Reviews
3.9
161 reviews
5 stars
100
4 stars
18
3 stars
7
2 stars
5
1 star
31
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food, there were complaints about stale bread and incorrect sandwich preparation.
Cleanliness Concerns
Several reviews highlighted hygiene issues, including unsanitary practices by staff and cleanliness of the establishment.
Staff Friendliness
Despite some negative experiences, many customers praised friendly and helpful staff members.
- JMjustine marquardtDec 28, 20251.02 days in a row now I've been told I have to wait 20 minutes because they have a alot of online orders. They should be serving they're guest in person first.
- SJsay johnDec 26, 20251.0I had a bad experience at Subway today. The employee didn't even pay attention to my order. I ordered an Italian BMT, and they only put cheese on it and vegetables on it. When I told them what I wanted, they stuffed ham and sauce on the bread like it was garbage. It was quite unpleasant.
- FFFiras FakihDec 6, 20251.0The hygiene and cleanliness is non existent. I witnessed with my eyes the employee grab Salami, and then using the same gloves grab cheese then, stuff her whole hand in the pickle box, then in the tomato box, all using the same gloves. Why is there no separate person / gloves for vegetables? I am Muslim and I couldn’t eat the sandwich anymore because the same glove touches a million things. Also the staff is super rude. This is subway, not goldman sachs
- JPJoanna PowersDec 6, 20255.0Aman oh was super helpful and very friendly.
- LALara AlbahadeliDec 6, 20254.0Really nice place to get sandwiches, they are fast and kind. When we ask for extra things like toasted extra for example the staff always listen to all needs.
Frequently Asked Questions About Subway
Where is the Subway restaurant located?
The Subway restaurant is located at 9855 Austin Road, Unit 265, City of Lougheed Shopping Centre, Burnaby, BC, V3J 1N4, Canada.
What are the operating hours of this Subway location?
This Subway is open from 10:00 AM to 7:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
What meal options are served at this Subway?
This Subway serves breakfast, lunch, and dinner.
Can I view the menu or place an order online?
Yes, you can view the menu and place orders online at https://subway.com/en-ca/restaurant/70794-0/menu/.
What payment methods are accepted at this Subway?
This Subway accepts American Express, MasterCard, and Visa.
Does this Subway location offer delivery, dine-in, or curbside pickup?
No, this Subway location does not offer delivery, dine-in, or curbside pickup.
Is this Subway restaurant independently owned?
Yes, all Subway restaurants, including this one, are independently owned and operated by local business owners.
What are some nearby places of interest around this Subway?
Nearby places include H&R Block tax offices, Jugo Juice smoothie bars, Minute Key locksmiths, and the Lougheed Town Centre shopping center, among others.
Can customers visit Lougheed Town Centre shopping center before or after dining at Subway?
Yes, customers can conveniently visit the Lougheed Town Centre shopping center located near the Subway for shopping before or after their meal.
How can nearby services such as H&R Block or Minute Key benefit customers visiting Subway?
Customers visiting Subway can take advantage of nearby services like H&R Block for tax assistance or Minute Key for locksmith needs, making their visit more efficient and convenient.