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Subway

3.7
(287 reviews)

Business Details

6626B Hastings, Burnaby, BC
V5B1S2, Canada
(604) 299-0449
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Burnaby Subway® Restaurant at 6626B Hastings brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
6626B Hastings, Burnaby, BC
V5B1S2, Canada

Hours

Reviews

3.7
287 reviews
5 stars
129
4 stars
50
3 stars
38
2 stars
24
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional service, with several instances of staff being dismissive or unhelpful.

Food Quality

While some customers praised the freshness and taste of the food, others experienced poorly constructed sandwiches and issues with missing ingredients.

Staff Training

There were multiple comments about staff being undertrained, leading to mistakes in orders and a lack of attention to customer requests.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary practices by staff.

Wait Times

Customers frequently noted long wait times, especially during busy periods, often due to understaffing.
  • JA
    Josh A
    6 days ago
    1.0
    I’ll be avoiding this Subway going forward. The staff seem undertrained and unprofessional. I’ve experienced rude service, cross-contamination issues, and being overcharged. I first visited shortly after it opened, and unfortunately nothing has improved since then it’s consistently been an unpleasant experience. With multiple other Subway locations within driving distance, you have a Safeway across the street, I’d recommend choosing a different location or a different option instead of coming to this location.
  • MS
    Myah Schulz
    6 days ago
    2.0
    It’s subway. Told the employee I have an allergy and couldn’t have the lettuce because there was other things spilled in it (meat, etc), she put the lettuce on anyways.
  • MM
    Mayne Montgomery
    Jan 29, 2026
    5.0
    Great subway
  • DB
    Doris Briscoe
    Jan 16, 2026
    1.0
    Store is very dishonest about charges so be careful when using gift cards. Clerk mentioned my gift card was not working when I was attempting to use a brand new gift card and I eventually paid with my Visa. Upon returning home to check the balance to ensure no funds were deducted from the gift card, the funds were indeed deducted for the item. When calling the restaurant back, the clerk insisted that the gift card was not charged. Will disputing this one with my credit card.
  • KS
    K S
    Jan 16, 2026
    1.0
    Worst subway service in Vancouver...no customer service skills. The girl rushed me through the toppings process so fast...no greeting no hi ...what's next what's next...she forgot pepper, black olives...I agree with the other comment below super painful to get and topping in my case spinach. If you want lots of bread no problem.

Frequently Asked Questions About Subway

Where is Subway located?

Subway is located at 6626B Hastings, Unit 146B, in Kensington Square Plaza, Burnaby, BC, V5B1S2, Canada.

What are the operating hours of Subway at Kensington Square Plaza?

Subway is open Monday to Friday from 7:00 AM to 12:00 AM, Saturday from 8:00 AM to 12:00 AM, and Sunday from 9:00 AM to 11:00 PM.

Brand Certified Facts from Subway

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Certified March 01, 2026Yext Knowledge Graph
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