Business Details
About
Grocery StorePharmacies
Details
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.9
774 reviews
5 stars
297
4 stars
269
3 stars
120
2 stars
30
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised friendly and helpful employees, while others reported rude or unprofessional behavior from cashiers and management.
Pricing Issues
Many customers found prices to be high and felt that the quality of products did not justify the cost, leading to dissatisfaction.
Store Cleanliness
Concerns were raised about cleanliness and maintenance, with reports of unsanitary conditions and pest issues affecting the shopping experience.
Product Availability
Customers frequently noted issues with stock levels, including items being out of stock or not available despite being advertised.
Positive Experiences
Some customers highlighted positive interactions with specific staff members and appreciated the quality of certain products, particularly in the bakery and meat departments.
- MWMichael WaldnerOct 29, 20254.0Besides crushed produce items it's pretty decent.
- HHHaileeOct 26, 20255.0We recently ran into a bit of a last minute situation and were in urgent need of a fruit basket. After calling several places with no luck, we reached out to Save On Foods, and that’s when we were fortunate enough to be helped by Laura! She went absolutely above and beyond to help us. Not only was she kind, understanding, and patient, but she also took the time to make sure everything was perfect despite the short notice. Her professionalism and genuine care turned a stressful situation into a great experience. Thank you again for your amazing service. You are THE BEST!
- DDDavidSep 29, 20251.0Disappointed by cashier service today – a rare bad experience I’ve been shopping at the Save-On-Foods in Madison Centre (Burnaby) for years, and most of the staff have always been helpful, friendly, and professional. Unfortunately, I had a disappointing encounter today (around 1:00 PM, Sept 29th) at Cashier 1, which I believe was handled by someone named Peggy (not 100% sure). While the transaction started off normally, things took a turn after I politely asked the cashier to place my items directly into my personal Save-On-Foods box, and to leave the milk out. Instead of placing the items carefully, she began dropping and tossing them in, including a boxed package of yogurt. While it wasn’t loose individual containers, it still showed a clear lack of care. When I paid with cash, she seemed annoyed and told me I should have informed her—despite never asking how I intended to pay. She gave me no thank you or acknowledgment, just the receipt and change, and turned away. Upset, I spoke with another staff member nearby, who kindly referred me to a long-time staffer (possibly Jyoti), and then helped me speak with the floor manager (I believe his name was James). James listened, agreed the cashier should be asking customers about their payment method, and said he’d talk to her. While I appreciated James' response, I feel it’s still important to leave this review. This kind of rudeness shouldn’t be tolerated, especially when customers are respectful. I hope this incident is taken seriously — and that the cashier involved receives appropriate customer service training or disciplinary action if necessary. I’ve otherwise had consistently positive experiences at this location, and I’d like to see that standard upheld.
- MMMissy MSep 29, 20251.0Save on Foods, especially this location has really gone downhill in the recent years. As a long time customer I can honestly say I won’t be shopping any longer. The store manager Mark has a poor attitude and lacks professionalism, smirking, interrupting and speaking down at customers. The employees seem fearful of him and what would happen if they made a mistake and I feel sorry for them being subjected to that kind of work environment. Beware shopping this location I have regularly found items far past their best before/expiry date in various departments of the store, the staff and store manager don’t seem to care or take accountability. Low quality, high prices, poor customer service, time to go elsewhere.
- VVvulpenatachaSep 26, 20255.0Convenient location, i come here for specific products. Love this place.
Frequently Asked Questions About Save-On-Foods
What are the regular operating hours for Save-On-Foods located at 4399 Lougheed Highway?
Save-On-Foods is open daily from 7:00 AM to 10:00 PM.
Does Save-On-Foods have any special holiday hours?
Yes, Save-On-Foods maintains varying hours on holidays, for example, open 7:00 AM to 6:00 PM on December 24 and closed on December 25.
Where is Save-On-Foods located?
It is located at 4399 Lougheed Highway, Burnaby, BC, V5C3Y7, Canada.
What types of payment does Save-On-Foods accept?
Save-On-Foods accepts debit cards; it does not require cash-only payments.
Does Save-On-Foods offer organic and prepared food products?
Yes, Save-On-Foods sells organic products as well as prepared food items.
How can I contact Save-On-Foods for customer service inquiries?
You can reach customer service via email at customer_service@saveonfoods.com or by phone at +1 604-298-8412.
Is there a post office near Save-On-Foods where I can send mail?
Yes, Canada Post is nearby, making it convenient to handle your postal needs before or after shopping.
What nearby dining options are available close to Save-On-Foods?
Nearby, you can find Sushi Garden Brentwood for Japanese cuisine and Church's Chicken for fast food options.
Are there transportation or postal services near Save-On-Foods to assist with errands?
Yes, there's a UPS Access Point location close by for shipping and courier services, plus Canada Post for postal needs.
What other services and shops are located near Save-On-Foods that customers might find useful?
Nearby businesses include Staples Lougheed for office supplies, Rainbow Nail Studio for beauty services, and Mobilyf Cell Care for mobile phone needs.