Location.com logo
Temporarily Closed
Brand Certified

McDonald's

3.6
(3259 reviews)

Business Details

#1160 - 4700 Kingsway, Burnaby, BC
V5H 4M1, Canada
(604) 718-1005
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
#1160 - 4700 Kingsway, Burnaby, BC
V5H 4M1, Canada

Hours

Reviews

3.6
3,259 reviews
5 stars
1,121
4 stars
779
3 stars
690
2 stars
210
1 star
459

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently noted slow service, especially during busy hours, with some reporting long wait times for their orders.

Food Quality

While many praised the food quality and consistency typical of McDonald's, there were complaints about incorrect orders and food preparation issues.

Cleanliness

The cleanliness of the restaurant was a concern for some customers, with reports of dirty seating areas and restrooms.

Staff Behavior

Customer service experiences varied, with some staff being described as friendly and helpful, while others were noted for being rude or unprofessional.

Location Convenience

The location is appreciated for its convenience within the mall, but the crowdedness often makes finding seating difficult.
  • NS
    nathan scott
    6 days ago
    5.0
    This place was okay for the price. parking was difficult and i'm hoping they fix the leaky tap. menu was well assorted and i'm very proud to be served here. Other than that pretty lame so i don't even know. But my mom was angry when i got home sooo...
  • VK
    Varinderjit Kaur
    Feb 22, 2026
    1.0
    It was very disappointing and unexpected experience as we ordered two red hot mcveggie burger combos, eventhough the service was fast but we got crispy chicken patty in the burger and being a vegetarian I felt disappointing because I already took bite of burger then my friend realised it was crispy chicken. When we took it to employees, they did not even apologize properly. We got our order again still it was wrong because we told them one burger was no mac chicken sauce, still got it. Worst experience ever.
  • MM
    MCraftyme
    Feb 20, 2026
    3.0
    Got a BF sandwich on the go to work and surprised at the price I paid for the tiny sandwich - $4.19! Just egg & cheese. Not worth the money - I can get a way better quality sandwich elsewhere with a better price point. I wonder why there are still a lit of people lining up at McDonald's these days.
  • WL
    Wendy L
    Feb 15, 2026
    4.0
    Busy location as expected. Ordered a filet o fish. Service was fast. Burger was satisfactory. It was warm and tasted fine but could use a bit more sauce. They got the order of the filling wrong. Cheese should be on the bottom bun, then fish, then sauce, then top bun.
  • PK
    Percy Kan
    Feb 1, 2026
    4.0
    ⭐⭐⭐⭐☆ (4/5) I visited the McDonald’s inside Metropolis at Metrotown in Burnaby on a Friday afternoon, and as expected, it was very busy with lots of people coming in and out. Despite the crowd, the service was fairly efficient, and the staff did a good job keeping things moving. The food was great and consistent with what I love about McDonald’s in Canada. The burgers were hot, the fries were fresh and crispy, and everything tasted just right. One thing I really appreciate about McDonald’s here is the quality—it feels more reliable and well-prepared compared to some other places. It’s always comforting to know exactly what you’re getting, especially during a busy shopping day. The location is super convenient inside the mall, making it an easy stop for a quick meal or snack break while shopping. Seating can be a bit hard to find during peak hours because of how popular it is, which is why I’m giving it four stars instead of five. Overall, it’s a solid McDonald’s with great food, good service, and a lively atmosphere. Definitely a go-to spot when you’re at Metrotown and craving something familiar and satisfying.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Metrotown in Burnaby?

McDonald's Metrotown is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-through service?

No, the McDonald's at Metrotown does not offer a drive-through service.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: