Customers frequently noted slow service, especially during busy hours, with some reporting long wait times for their orders.
Food Quality
While many praised the food quality and consistency typical of McDonald's, there were complaints about incorrect orders and food preparation issues.
Cleanliness
The cleanliness of the restaurant was a concern for some customers, with reports of dirty seating areas and restrooms.
Staff Behavior
Customer service experiences varied, with some staff being described as friendly and helpful, while others were noted for being rude or unprofessional.
Location Convenience
The location is appreciated for its convenience within the mall, but the crowdedness often makes finding seating difficult.
NS
nathan scott
6 days ago
5.0
This place was okay for the price. parking was difficult and i'm hoping they fix the leaky tap. menu was well assorted and i'm very proud to be served here. Other than that pretty lame so i don't even know. But my mom was angry when i got home sooo...
VK
Varinderjit Kaur
Feb 22, 2026
1.0
It was very disappointing and unexpected experience as we ordered two red hot mcveggie burger combos, eventhough the service was fast but we got crispy chicken patty in the burger and being a vegetarian I felt disappointing because I already took bite of burger then my friend realised it was crispy chicken. When we took it to employees, they did not even apologize properly. We got our order again still it was wrong because we told them one burger was no mac chicken sauce, still got it. Worst experience ever.
MM
MCraftyme
Feb 20, 2026
3.0
Got a BF sandwich on the go to work and surprised at the price I paid for the tiny sandwich - $4.19! Just egg & cheese. Not worth the money - I can get a way better quality sandwich elsewhere with a better price point. I wonder why there are still a lit of people lining up at McDonald's these days.
WL
Wendy L
Feb 15, 2026
4.0
Busy location as expected. Ordered a filet o fish. Service was fast. Burger was satisfactory. It was warm and tasted fine but could use a bit more sauce. They got the order of the filling wrong. Cheese should be on the bottom bun, then fish, then sauce, then top bun.
PK
Percy Kan
Feb 1, 2026
4.0
⭐⭐⭐⭐☆ (4/5)
I visited the McDonald’s inside Metropolis at Metrotown in Burnaby on a Friday afternoon, and as expected, it was very busy with lots of people coming in and out. Despite the crowd, the service was fairly efficient, and the staff did a good job keeping things moving.
The food was great and consistent with what I love about McDonald’s in Canada. The burgers were hot, the fries were fresh and crispy, and everything tasted just right. One thing I really appreciate about McDonald’s here is the quality—it feels more reliable and well-prepared compared to some other places. It’s always comforting to know exactly what you’re getting, especially during a busy shopping day.
The location is super convenient inside the mall, making it an easy stop for a quick meal or snack break while shopping. Seating can be a bit hard to find during peak hours because of how popular it is, which is why I’m giving it four stars instead of five.
Overall, it’s a solid McDonald’s with great food, good service, and a lively atmosphere. Definitely a go-to spot when you’re at Metrotown and craving something familiar and satisfying.
What are the operating hours of McDonald's Metrotown in Burnaby?
McDonald's Metrotown is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-through service?
No, the McDonald's at Metrotown does not offer a drive-through service.
Can I order food for delivery or pickup at McDonald's Metrotown?
Yes, McDonald's Metrotown provides both in-store pickup and delivery services.
What meals are served at McDonald's Metrotown?
McDonald's Metrotown serves breakfast, lunch, and dinner.
What payment options are accepted at McDonald's Metrotown?
McDonald's Metrotown accepts American Express, Cash, Discover, Mastercard, and Visa.
Is there a children's menu available at McDonald's Metrotown?
Yes, this location offers a children's menu and welcomes families and children.
What is the dress code for dining at McDonald's Metrotown?
The attire at McDonald's Metrotown is casual, suitable for all customers.
Which nearby places can I visit after dining at McDonald's Metrotown?
After your meal at McDonald's Metrotown, you can visit nearby places like ThrillLands VR for arcade fun, Walmart Supercentre for shopping, or Dairy Queen for desserts.
How can ThrillLands VR enhance my visit to McDonald's Metrotown?
ThrillLands VR offers entertainment nearby where families and friends can enjoy VR games before or after dining at McDonald's.
Can I conveniently shop for clothing near McDonald's Metrotown?
Yes, several clothing stores such as Indochino, Claire's, Frank And Oak, and The Children’s Place are close to McDonald's Metrotown, making it easy to combine shopping and dining.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: